Address
Form of workJob Type: Temporary Contract
Reference code: 125824
Primary Location: Toronto, ON
All Available Locations: Toronto, ON
Our Purpose
At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.
By living our Purpose, we will make an impact that matters.
- Have many careers in one Firm.
- Be expected to share your ideas and to make them a reality.
- Be part of a firm that leads the way and pushes themselves to look like contemporary Canada.
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What will your typical day look like?
The Manager, Client & Community Events Experience Lead, reports to the Senior Manager, Client & Community Events Experience, and leverages support from additional events & operations professionals. The role is responsible for the day-to-day operational management of the Toronto Conference Centre, Podium Club, and Bistro along with planning and executing highly complex events and managing a team of event planners
You’ll be accountable to:
- Be an integrated team member in leading key projects while leveraging extensive knowledge of the hospitality industry
- Work with Senior Manager to strategically plan and operationalize Toronto Conference Centre and Bistro experience, providing support for day-to-day operations
- Manage a team of event planners. Mentor and support team member development and achieving KPO
- Drive process improvement and change management, establishing and implementing operational models including best practices and enhancements
- Act as an operational conduit between all Podium spaces (Deloitte University, Greenhouse, Bistro, Podium Club, D Studio, Conference Centre), making connections to ensure a holistic, efficient approach
- Collaborate, and quality control on reimagined Bistro offerings and client experience
- Collaborate on revised agile conference space utilization. Guide Meeting Request team to find solutions for escalations.
- Ensure catering guidelines are followed with hospitality vendor
- Create, maintain, and actively manage all operational documents as they pertain to governance and processes,
- Support governance and process development for the space, ensuring all rules and guidelines support the success of the client experience
- Relationship management for all key enabling areas to include: Hospitality Vendor, KitchenMate, Business Operations, Security, Technology, Communications, and the Design Team
- Ensure scheduled events and experiences operate smoothly, efficiently, and effectively so the full benefit of the space is leveraged
- Liaise and collaborate with Partners, Internal/External clients to manage complex and high impact events. May be planning for other National Orbis Office locations
- Overseeing common area activations, including scheduling, priorities, and adhering to brand standards
- Bring a creative mindset with a focus on driving experience and value for our clients and people
- Overseeing utilization of common areas to ensure desired guest experience
- For large scale events and activations, review event details to ensure all logistical areas are covered and fall in line with building operating standards
- Act as first level of escalation point for any disruptions within the space and guest experience – connect to enabling areas for action in areas under their control, connect with security or Deloitte Emergency Services for assistance as required
- Escalate all guest conduct issues, security issues, or additional issued that put attendees or building at risk to the Senior Manager
- Oversee general maintenance and well-being of the facility, leveraging relationships with key enabling areas to ensure facility meets client expectations
- Participate in the service level program with in-house hospitality vendor - evaluation of program effectiveness, leading regular vendor meetings, reporting analysis
- Review and approve monthly period financial invoices from hospitality vendor
- Manage various reporting requirements, identifying key trends and metrics
- Act as a SME and consult on hospitality and events in other Deloitte Canada offices
About the team
The National Orbis Events Team, within Central Business Services, is responsible for delivering distinctly Deloitte experiences and operational excellence for our people, our clients, and community within our flagship offices (Montreal, Vancouver, Toronto). Team members are expected to be strategic thinkers and team players, ensuring collaboration among all operating and enabling areas to create a cohesive ecosystem with hospitality management as a large area of focus.
Enough about us, let’s talk about you
You are someone who has expertise in the following areas:
• 5+ years proven success with complex event management and delivery
• 5+ years hospitality and facility management experience
• Strong people management skills with a team building approach
• Proven ability to form, leverage, and manage productive relationships and work effectively managing multiple priorities in a fast-paced, highly matrix environment
• Strong strategic-thinking and analytical skills with a keen attention to detail
• Ability to multi-task various projects and manage varied clients
• Consultative and solutions oriented; foster cooperation and collaboration; build credibility and trust
• Proven experience taking the initiative to apply judgement within the parameters of role, take decisions and take action
• Ability to effectively manage up, down and across
• Must be highly proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint)
• General understanding of Delphi, Cvent
Total Rewards
The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.
Our promise to our people: Deloitte is where potential comes to life.
Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships – between leaders and their people, the firm and its people, peers, and within in our communities.
The next step is yours
At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.
We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).
By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.
