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Job Description
What is the opportunity?
In this role within Shared Services - Data Service Delivery, we provide security Masterfile's as well as pricing data to RBC Investor Services (IS) core business systems globally. The activity is covered on a 24/5 basis through a Follow The Sun model with a presence in Asia, Europe and North America.
What will you do?
- Responsible for global price delivery for North America, Continental European and Asian clients (Global pricing model)
- Responsible to develop and create the center of excellence, CPS in Canada.
- Support America’s offshore model through CPS
- Take on critical role in assisting and facilitation of the TOM for DSD Canada
- Accountable for the quality of the services delivered & for the management of a team or an activity - First level of escalation
- Accountable for procedures' validation and implementation and setting clear business objectives for all reports appraisals
- Promote quality client service by motivating, coaching and developing team members
- Identify and share development and training needs, design training plan for the year
What do you need to succeed?
Must-have
- 3+ years of work experience in a relevant field
- University degree
- Transparent communication (across several jurisdictions)
- Capacity to juggle between priorities and manage pressure with efficient time keeping
- Business and Financial Services Acumen, Strong knowledge of markets and securities
- Knowledge of compliance and industry requirements and understanding of domestic and global investment markets
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
- Opportunity to obtain hands-on experience throughout your role
- Working with an exciting, close-knit, supportive & dynamic group
- Opportunity to collaborate with other business segments within the bank
- Excellent career development and progression opportunities
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
Job Skills
Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Process Improvements, Risk Management, Time Management, Treasury ManagementAdditional Job Details
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Inclusion and Equal Opportunity Employment
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