Manager, Customer Care
Company, Department:
Nova Scotia Power, Customer Care Administration
Location:
Halifax, Nova Scotia, Hybrid
Type of Employment:
Regular, Full-Time
Closing Date:
February 12th, 2024
Reference Number:
2023-2309
- Improving processes and service delivery to drive efficiency and customer satisfaction.
- Managing outage response for customers including leading the Customer Care Center in a key role through during all level of storms.
- Accountable for overall resolution of escalated service experiences with customers and stakeholders at all levels.
- Strong people leadership skills with skill to motivate, engage and drive employee satisfaction.
- Motivating and leading through organizational change and business transformation.
- You will work flexible hours within a 24-hour, 7 day per week operation and you will support after hours outage duty.
You will be responsible for your personal safety and that of your co-workers by observing all Occupational Health and Safety Rules and Regulations, and the Nova Scotia Power Safety Program.
These skills will make you successful::- As the successful candidate, you will have 5-7 years of experience in a customer facing, communications or a related position, along with a degree in Communications, Business, or a similar field. Leading or influencing people at multiple levels is beneficial to the role.
- Having the ability to multi-task various initiatives while meeting day-to-day operations is another requirement of this position. This person must be flexible in adapting to changing priorities as they arise and utilizing resources and technology to deliver results. You will also have experience in a service environment managing work outputs and resources.
- The ideal candidate will demonstrate leadership and coaching skills for a large team of supervisors to motivate and lead staff. The candidate will have strong decision-making skills and able to quickly to prioritize to meet tight deadlines and deliver to the business plan and corporate goals.
- As the ideal candidate, you’ve demonstrated your ability to be a strong communicator and build strong internal & external relationships with employees, customers, and key stakeholders.
If working in an innovative environment, challenging yourself, and shaping a cleaner energy future inspires you, we want to hear from you. Apply by February 12th, 2024, and let us know why this role is right for you.
- Flexibility: Hybrid work model with 2 flexible remote workdays.
- Health & Wellbeing: A comprehensive benefits plan, 24/7 access to virtual health care services for you and your family through Dialogue, access to a free on-site fitness centre, Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.
- Grow Your Career: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
- Community Engagement & Care: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching & volunteer programs, various committees and employee resource groups, and scholarships for children of employees. - Competitive Compensation: Short-term incentive plans and a Defined Contribution Pension Plan.