Manager, Emergency Department Operations

Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.

Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.

Job Summary:

The Manager, Emergency Department Operations is a leader and member of the management team within this clinical service area, working collaboratively with the Manager, Emergency Department Clinical. This role is primarily responsible and accountable for supporting the business operations of the Emergency program, including but not limited to: non nursing functions (clerical and administrative supports and process), budget and financial management, departmental planning related to performance improvements and other related projects/initiatives. The successful candidate would be required to identify and lead performance measurement activities, ongoing improvement projects to ensure the program was responding to changes in the clinical landscape and achieving quality patient outcomes, while meeting or exceeding Accreditation standards, provincial requirements or other legislative standards. The Operations manager will also lead the teams in coordinating follow-up to patient safety incidents and liaise between the professional/credentialed staff and hospital staff. Demonstrating the Southlake value of Courage to think Differently, this individual will champion innovation within the Emergency Department program and help the team implement evidence based processes aligned with the hospital’s Strategic Plan.

Main Duties & Responsibilities:

• Promote and facilitate a culture of continuous improvement by leading the daily program huddle, proactively identifying problems and challenges faced by frontline staff and collaborating to develop and implement sustainable solutions
• Collaborate with members of the ED Leadership Team, including the Clinical Manager, Nurse Educators, Clinical Coordinators, Physician Leaders and others to execute on department goals and objectives
• Facilitate quality improvement working groups and act as the project manager for unit level initiatives being implemented
• Lead the management of incident reports: involve relevant stakeholders, ensure timely follow-up, identify trends, and initiate appropriate actions or improvement initiatives
• Champion the development of meaningful measures of quality performance and analyze data in order to identify, interpret, and rapidly respond to trends
• Complete monthly financial analysis review and lead the development of annual program budgets based on benchmarking data and targets set
• Recruitment, retention, completion of annual performance appraisals and other related activities for the non-nursing members of the Emergency Department team

Qualifications:

• Bachelor’s degree required
• Master’s level preparation in Leadership, Healthcare Administration, Business Administration or Healthcare Quality Improvement preferred
• Registered and in good standing with a professional college preferred
• Lean Green Belt or equivalent quality improvement education preferred

Skills & Abilities:

• Minimum of three (3) years experience in a leadership role, preferably within a clinical setting
• Previous experience working within the Emergency, Flow or Quality portfolios of an acute care facility preferred
• Minimum of two (2) years experience in Quality Improvement or Project Management preferred
• Previous experience in managing operational budgets, completing variance report analysis
• Demonstrated excellence in communication, both written and verbal
• Demonstrated problem assessment skills
• Demonstrated commitment to customer service and teamwork
• Demonstrated individual leadership skills
• Commitment to providing an exceptional experience for patients and families as well as other members of the healthcare team within a challenging and exciting health care environment
• Demonstrated commitment to, and understanding of the principles of diversity, equity and inclusion
• Models behaviour that is aligned with the values of Southlake Regional Health Centre

 Always with compassion
 Power of many
 Serve with purpose
 Every voice matters
 Courage to think differently

Health & Safety Workplace Responsibilities:

It is the responsibility of all Southlake Regional Health Centre employees to work in a safe manner and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S Act, as well as all Southlake OH&S policies and procedures. Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide. Must review and be capable of performing duties the Job Demands Analysis for the position as a condition of offer. Proven ability to attend work regularly as per the Attendance Support Policy.

Accommodation & Diversity in the Workplace

At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs. It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.

Job Type: Full-time

Salary: $62.23-$73.98 per hour

Benefits:

• Dental care
• Extended health care
• Vision care

Schedule:

• 8 hour shift

Education:

• Bachelor's Degree (required)

Work Location: In person