Manager I, Cash Management

Hours37.5Workplace ModelOnsitePay Details

We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.

Department OverviewThe Manager, Cash Management I (MCM) is responsible for leading and developing a highly effective and respected team of Cash Management Banking professionals. The position is a subject matter expert in deposits and Cash Management products and services and supports the Unit in these areas.

The primary purpose of this role is to ensure the Cash Management and Deposit needs of existing customers are proactively identified, negotiated and implemented and re-pricing opportunities are promptly identified and addressed, as well as to work closely with the Relationship Managers and Account Managers on the acquisition of new customer relationships.

The MCM is a customer-facing role, supporting the sales process with Cash Management expertise

Job Details

CUSTOMER

• Deliver and promote exceptional service at every interaction and execute on plans to continuously improve the customer experience, to ensure unit meets or exceeds LEI target.
• Structure and package creative competitive deposit and Cash Management solutions to meet the customers needs
• Use internal network to continually build specialized expertise to maximize customer satisfaction
• Ensure customers are knowledgeable and know how to use their Cash Management products effectively
• Support internal partners with ongoing projects and develop a clear understanding of how changes will affect a customer's business
• Responsible for documenting calling activities
• Proactively look for opportunities to meet customers evolving Cash Management needs.
• Actively promote Business Banking brand within the community through participation in community business groups, initiatives, fundraisers, etc.
• "Deliver the Bank" by recommending, introducing and referring appropriate TDBG Business Partners and Products

SHAREHOLDER

• Grow Contribution to Profit (CTP)
• Meet or exceed annual sales, revenue, volume & new customer objectives
• Deepen existing customer relationships by consistently following the Business Banking Relationship Methodology.
• Identifying and negotiating deposit and current account activity pricing opportunities
• Contribute to the acquisition of new business by conducting calls and attending meetings jointly with RM/AM. (on client calls / shadow calls / COI calls).
• Assist Relationship/ Account Managers (RM/AM) in identifying and negotiating deposit and current account activity pricing opportunities
• Prepare and present competitive, fulsome and professional proposals in a timely fashion.
• Responsible to proactively lead account planning and relationship review activities to prioritize account re-pricing and additional Cash Management and deposit product cross-sell opportunities.
• Actively refer to other business partners both within Business Banking and across TD and respond quickly and effectively to reciprocal referrals.
• Understand pricing models/concepts and maintain consistency with Business Banking goals
• Champion exception pricing requests for deposit and Cash Management products and services
• Ensure products and services are sold and operate in a compliant manner minimizing the regulatory compliance and operational risk to the Bank.
• Complete all compliance training and attestations within required timelines.
• Minimize credit and operational risks, ensure credit facilities are in place for Cash Management arrangements.
• Ensure all appropriate documentation is in place in advance of implementation of deposit and Cash Management products
• Coach team members in assessing customer requests to determine appropriate product and risk.
• Be knowledgeable of and comply with Bank and Industry Codes of Conduct
• Understand the market and the industries within the portfolio to ensure value added service is provided to clients while mitigating risk to the Bank
• Track and report any variance occurring in deposit volumes, service charges or deposit margins

Job Requirements

EMPLOYEE / TEAM

• Cultivate and model the Colleague Promise to support colleague growth, and a culture of care; make an impact at work and in our communities by leading with authenticity and supporting well being to represent TD's brand
• Connect the alignment of colleague's contributions with the TD Shared Commitments
• Build and retain an engaged and diverse team where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed and get things done
• Demonstrate inclusive leadership by taking meaningful action with intention to support colleagues and customers across all dimensions of diversity, including those from underrepresented communities, being actively anti-racist, attracting and retaining diverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful results
• Recruit, identify strong talent and develop a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a better business outcome
• Enable colleague growth by encouraging colleague development to achieve career and business objectives; ensuring timely motivating appreciation and recognition to all colleagues
• Enable a continuous learning culture by proactively seeking, listening to and actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership
• Model sharing of knowledge, information, skills, and subject matter expertise among the team; ensure timely management and escalation of issues, and lead collaboration with other functions and teams
• Lead your team through change and create an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility, providing direction on changing priorities and empowering colleagues to drive innovation
• Enable a high-performance culture by setting team targets and objectives, facilitating on-going and proactive feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business results
• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques

BREADTH & DEPTH

• Oversee, lead, and coach a team of CMSOs while growing talent, developing skills and capabilities to achieve career goals and business results
• Manages a portfolio in line with the business sales model characterized by varying degrees of Cash Management and deposit complexity requirements
• Identifies referral opportunities across business lines and segments
• Possesses an expert level knowledge of deposit and Cash Management products, sales, services, management practices and processes, methods and operating standards to drive business performance
• Solves problems of moderate complexity and recommends new and integrated product and service solutions
• Works independently with minimal management guidance and supervision
• Builds stakeholder alignment in providing solutions; conveys deep product or segment context in providing advice to customers and stakeholders
• The position reports to the Unit Leader or the Manager, Cash Management II

Additional Information

EXPERIENCE & EDUCATION

• Undergraduate degree and/or
• 5+years of work experience

Company OverviewOur Values
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority
A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.

Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they'll always have access to the TD community and experience our culture of care.

Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

InclusivenessOur Commitment to Diversity, Equity, and Inclusion
At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

How We're Helping Make an Impact in Communities
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

We look forward to hearing from you!