Manager, Operational Excellence

OVERVIEW

The Manager of Operational Excellence (OpX) position is responsible for building capacity and fostering a culture of improvement at MGH. This role leads a centralized team of analysts, consultants and project managers to collaboratively facilitate corporate priorities and departmental improvement projects across MGH. This leadership role works collaboratively with departments to identify priorities, lead transformative change projects and evaluate the outcomes. This role is also integralin building capacity at MGH around improvement methodologies, project management and change management through education, coaching and resource development.

EDUCATION

• Master's Degree, or equivalent, in Health Sciences, Health Policy, Health Administration, Industrial Engineering or related field.
• Certification in improvement methodologies, such as quality improvement, Lean or Six Sigma, is preferred.
• Certification in project management or change management, is preferred.
• Professional Engineering (P. Eng) designation is an asset.

QUALIFICATIONS

• 10+ years of relevant work experience in a healthcare setting.
• Strong understanding of Ontario’s healthcare system, with experience in an acute care setting is an asset.
• Demonstrated value-based leadership skills with the ability to build and foster a high performing team.
• Demonstrated experience developing and leading complex projects or change initiatives within a healthcare service organization.

• Experience with LEAN implentation in a healthcare environment is an asset.
• Excellent communication, interpersonal and relationship-building skills; must be a team-oriented and collaborative leader.
• Demonstrated experience working with a broad set of stakeholders, including patients, clinicians, interdisciplinary teams and healthcare administrators.
• Proven experience with evaluation, performance monitoring and/or portfolio management.
• Strong experience with presenting, facilitation, teaching and coaching.
• Excellent analytical, problem solving and critical thinking ability.
• Demonstrated initiative and independence to take appropriate action and anticipate organizational needs.
• Ability to see the bigger picture and to focus on large organizational goals.
• Experience building or working in a project management office, is an asset.
• Demonstrated experience with MS Office suite.
• All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) [formerly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.
• All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH.
• All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.

Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption pursuant to the Ontario Human Rights Code.