Manager, Operations

We are hiring a Manager, Operations based out of Calgary Airport.

Why Paladin?

Paladin Airport Security Services (PASS) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity.

• You receive top industry wages
• You have the opportunity to advance and grow your career
• You receive comprehensive benefits

What do Manager, Operations do?

The Operations Manger is a front line leader responsible for managing Operational Plans and leading front line supervision. Operations Managers will have a strong understanding of customer service excellence, CATSA operational expectations and procedures, labour relations, training and workforce optimization. This will be accomplished by:

• Support front line customer service excellence by responding to complaints as they are escalated.
• Work closely with the People and Culture Department to ensure delivery of training and support employee success.
• Building a strong and engaged workforce. Working closely with Labour Relations and the Manager of Employee Care to perform investigations, manage employee performance and absenteeism.
• Administration is not directly related to screening functions.
• Time and Attendance Systems (TAS) and Payroll Inquiries.
• Paladin KPI reporting required to enhance efficient screening operations (not KPIs required as service deliverables directly by CATSA)
• The management of Paladin provided technology, consumables, and uniforms.
• Transporting Personnel from checkpoint to checkpoint or from Airport Terminal Buildings to Non-Passenger Vehicle Screening
• Coordinate with Duty Managers and Portfolio Resource Coordinators to schedule Screening Officers for same-day and next-day hours, including overtime.
• Managing Tardiness and Absenteeism for Screening Officers with support from People & Culture Department.
• Manage all contractor-led training responsibilities, including On-The-Job, Return-to-Work, and RLP Training, including downtime training in coordination with Paladin Duty Managers and Manager, Training and Development.
• Approve and account for non-billable Screening Officer time (i.e. Disciplinary Interventions for Performance Issues or Union Participation).

What you bring to PASS:

• Canadian Citizen or Permanent Resident
• Be able to obtain your Transport Security Clearance from Transport Canada
• No un-pardoned criminal record
• Bachelor’s degree in aviation management, business administration or a related field
• 3+ years of experience in operations management, preferably in aviation security
• Understand aviation regulations, safety standards, and operational practices
• Excellent communication skills, both written and verbal, with the ability to convey complex information clearly and concisely
• Strong leadership skills to motivate teams and drive results

• Proficiency in Microsoft Office Suite and other relevant software applications used for reporting and data analysis
• Ability to work collaboratively with cross-functional teams and stakeholders to achieve common objectives
• Commitment to continuous learning and professional development to stay abreast of industry trends and best practices.

Paladin Airport Security Services Ltd. ("PASS") has been awarded the Airport Screening Services contract for both CATSA's Pacific Region and Prairies Region, commencing April 1, 2024.

The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team that you'd like to join, we want to meet you!

This posting will be open until April 1, 2024. All applications must be submitted online through the career portal.

Thank-you for your interest in working with PASS! Candidates selected to progress in the selection process will be contacted by email.

Paladin Airport Security Services Ltd. (“PASS”) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Airport Security Services Ltd. (“PASS”). is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require?accommodation?during the interview process, please let us know and we will work with you to meet your needs.?