Manager - Operations Change & Quality Assurance

Requisition ID: 192484
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Manager - Operations Change & Quality Assurance plays a key role in supporting Canadian Wealth Management Operations and business partners in developing and implementing changes to improve and stabilize their processes. Opportunities can range from improvement in output, speed, and quality, improvement in internal and external service levels, reduction in error rates, and reduction of operational risk, contributing to overall operational and quality improvement for Canadian Wealth Management.

Is this role right for you? In this role you will:

• Analyze business processes in Canadian Wealth Management Operations, develop hypothesis, synthesize findings, and communicate opportunities for improvement
• Contribute to and lead projects to improve processes assessed by the team
• Champion a client focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge
• Contribute to the development of strategies and recommendations, including business benefits and costs, implementation, and training strategies/plans
• Provide subject matter expertise to team members and internal clients
• Contribute to monthly dashboard showing Key Performance Indicator and Service Level Agreement
• Manage personal development to ensure knowledge and skills related to project management and process improvement are continually enhanced by researching best practices, taking courses designed around people, process, and technology and building relationships with internal and external partners

The Must Haves:

• Post-secondary degree in business, finance, engineering, information technology or related discipline is preferrable
• 3+ years of relevant experience, including productivity improvement expertise
• Certified in Lean Six Sigma and/or PMP is an asset
• Knowledge of Quality Assurance functions considered an asset
• Proficient in Microsoft Excel and PowerPoint
• Graduate/professional designation such as MBA/CFA/CA is considered an asset

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• Effective communication skills with the ability to write clearly and concisely
• An ability to speak confidently with various senior leaders
• Strong analytical skills to understand various elements of operations to be able to define the problem and propose a solution
• An ability to be pro-active in your quest for knowledge of operations, with a strong strategic thinking capability to think creatively, problem solve and multi-task
• Must be comfortable working independently with the ability to prioritize tasks and manage time efficiently, without direct input or oversight
• Work effectively in a group environment across various operations, front office, and functional areas
• Strong relationship management skills to build and maintain strong relationships with various stakeholders
• The ability to set clear expectations and work with deadlines
• Comfortable with working closely with various levels of management/executives

Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.