AddressWhy you’ll love Softchoice:
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.
We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.
The impact you will have:
The Manager, Professional Services role at Softchoice is responsible for quality Professional Services project delivery as measured by high customer satisfaction and successful results for workplace related projects. As a strong people manager, you will be accountable for continuous recruitment and development of Microsoft 365 and Cisco engineers.
In this role, you will partner with the management team members of Professional Services delivery and managed services to support pre-sales activities with technical and delivery expertise where required to win new workplace projects. This alignment will provide a strategic view of projects closing to help plan successful resourcing and project delivery.
You will gain an understanding of each unique customer environment and guide your workplace delivery team through successful deployments around Microsoft and/or Cisco solutions. You will maintain awareness of project status and at project conclusion, you will attend the close-out and partner with the pre-sales team (and your own delivery team) on lessons learned for future projects.
What you'll do:
Recruiting and developing a strong bench of workplace talent aligned to the Softchoice Services go-to-market and demand generated by the Pre-Sales team focused on Microsoft and/or Cisco solutions.
Identifying, streamlining, and balancing resources across projects to maximize efficiency and quality delivery.
Partnering with other services delivery teams within Professional Services as well as Assessments, Managed Services, and Digital Acceleration to deliver projects where multiple delivery models are required to complete the scoped objectives for the client.
Managing alignment of and attainment of vendor Microsoft and Cisco vendor funding.
Support presales activities for workplace solutions.
Contributing to continuous project quality and delivery improvement by assessing customer satisfaction during project execution as well as ensuring Softchoice best practices are being followed.
Managing and resolving delivery escalations from Account Managers for any customer satisfaction or quality issues with migration execution
Ensuring alignment with peers in business units including the PS operations team, Keystone Managed Services team, and Digital Acceleration team to deliver a consistent customer experience for our clients.
Analyze and conduct peer reviews of SOWs for clarity and delivery success.
Review forecasting and Billing.
Reporting on team profitability.
Coaching and providing continuous feedback to Pre-Sales and the Technology Practices on Delivery Improvements.
Leading Softchoice workplace methodology maturity initiatives
A strong ability to build goals around company objectives and lead a team to successful completion of those targets.
Demonstrated people management expertise as a developer of technical talent.
Excellent communication skills and the proven ability to interact with senior-level technical and business decision-makers as a strategic advisor.
Must be a self-starter and have ability to manage customer expectations.
Coaching junior team members and Co-Ops who are beginning their IT Career.
What you'll bring to the table:
7+ years in industry experience and 2+ years of management experience in a similar role
In-depth understanding of Professional Services project delivery, including hands-on experience as a project manager and/or PS consultant
In-depth knowledge of business strategy and operations
Ability to travel to and from customer sites
University Degree/College diploma or equivalent experience, preferred
Not sure if you qualify? Think about applying anyway:
We understand that not everyone brings 100% of the skills and experience for the role.
At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.
Why people love working here:
We offer hybrid and remote working opportunities.
Comprehensive benefits from day one of employment.
We offer meaningful work and opportunities for career growth.
Our team members have 2 paid volunteer days per year to give back to a cause of their choice.
We offer an opportunity to build and grow a career in the technology industry.
Recognized as a Best Workplace in Canada by the Great Place to Work Institute for 18 consecutive years.
Softchoice has been certified as a Great Place to Work in the United States for several years.
We have also been recognized as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back and Best Place to Work for LGBTQ+ Equality.
We have raised over $3 million through Softchoice Cares, our grassroots fundraising organization.
Inclusion & Equal opportunity employment:
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.
Require accommodation? We are ready to help:
We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com. We are committed to working with you to best meet your needs.
Our commitment to your experience:
We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.
Before you start with us, we will conduct a criminal record check, verify your education, and check your references.
When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.
Job Requisition ID: 5524
EoE/M/F/Vet/Disability
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Mid-Senior Level
