Address
Form of workJob Type: Permanent
Reference code: 125180
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Burlington, ON; Ottawa, ON; Vaughan, ON
Our Purpose
At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.
By living our Purpose, we will make an impact that matters.
- Enjoy My Benefit Dollars - a flexible benefit to support your physical, financial and emotional well-being.
- Build a network of colleagues for life
- Be expected to share your ideas and to make them a reality.
- Be part of a firm that leads the way and pushes themselves to look like contemporary Canada.
What will your typical day look like?
The Quality & Risk Manager reports to the Quality & Risk Management Leaders to implement and support the strategic priorities set by the firm. In addition, support team members with initiating and rolling out of QRM programs leveraging change, communication, and stakeholders’ management experience to deliver excellent quality outcomes across the engagement lifecycle for our leaders and practitioners.
Role Responsibilities:
- Support the OperateNext business with establishing, implementing, and monitoring Quality & Risk initiatives across the engagement lifecycle leveraging Global and other business best practice.
- Work with leaders to advance quality and risk adoption including participate and contribute to annual planning, developing communications, delivering training, publishing reports to stakeholders to advance Canada’s practices.
- Act as a trusted advisor and subject matter specialist on Quality & Risk programs, tools and processes to support leaders and practitioners nationally and globally.
- Help develop and support the QRM team with end-to-end initiatives across various domains to increase efficiency and effectiveness of the QRM group’s services. This includes development and implementation of guides, new tools, technology, and processes.
- Help define and refine quality and risk processes to improve the business experience.
- Design and develop Dashboards and Reporting - creating innovative ways to report to leaders and stakeholders on Quality & Risk performance, key indicators, proactive monitoring of risk and training using reporting tools such as Tableau and or PowerBI.
- Build awareness and establish targeted communication through a variety of channels and media (e.g., newsletters, online, SharePoint, etc.) for a user-friendly Quality & Risk messaging.
- Perform project planning and management activities including coordinating with various teams to ensure milestones are met and deliverables are achieved.
- Collaborate with other cross functional teams to advance training programs and initiatives for educating and supporting leaders and practitioners.
- Mentor, guide, and support others in the team to deliver optimal results and experience for our people.
- Support national coordination, planning and management of various initiatives.
- Act as a role model to team members and others to foster high quality delivery standards.
- Build and leverage a strong network within Deloitte to develop and integrate robust cross-business processes.
About the team
The National Quality & Risk Management (QRM) team provides specialized support to partners and staff in the areas of independence, Risk Management, ethics and compliance. Our focus is helping you succeed in delivering superior technical and high-quality client service while at the same time efficiently managing our reputational and financial risks. Our team is available to you whenever you need us, for whatever reason.
Enough about us, let’s talk about you
We are seeking the following success criteria for candidacy:
- Experienced and ability to deliver on responsibilities mentioned above.
- 5+ years of related quality and risk working experience preferably in a mid to large professional services domain or a business-to-business environment
- Ability to assume responsibilities related to project management, change management, communication management and training development methods
- Excellent interpersonal relations and demonstrated ability to work effectively with Leaders and in teams
- Exhibit commitment to high quality work, including strong critical thinking skills, analytical abilities, and the capacity for lateral/creative thinking- identifying key issues, conducting analysis, and developing recommendations
- Superior verbal, written communication and negotiation skills are an asset
- Ability to develop and present innovative ideas and conceptualize new approaches and solutions
- Proven ability for developing and maintaining strong relationships with various levels of stakeholders
- Demonstrated confidence in unstructured environments
- Commitment to adopt ethical, privacy and confidentiality awareness and practices
- Ability to work in a demanding and fast paced environment independently and in a group
- Strong organization skills with an ability to prioritize work demands and achieve deadlines
- Experience mentoring and managing technical team members
- Strong knowledge of Microsoft Office with proficiency in PowerPoint, Excel, Tableau/PowerBI and SharePoint
- Completed undergraduate University degree in business management, commerce or related
- Minimal travel may be required
Total Rewards
The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.
Our promise to our people: Deloitte is where potential comes to life.
Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships – between leaders and their people, the firm and its people, peers, and within in our communities.
The next step is yours
At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.
We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).
By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.
