Manager, Reconciliations Services

This position is responsible to manage Reconciliations Services’ day-to-day processing of reconciliations, perform escalations, providing leadership and vision to members of the Reconciliation Team in Malaysia covering Trade and Cash reconciliations. The incumbent has input on the planning and controls of the team, directing its business, and working through operational needs in the region. The incumbent should feel comfortable to have ownership over the items in their team and will be supported and encouraged to work independently in a key area monitoring aging and risk for the firm. With all responsibilities will be carried out in accordance with Code of Conduct, RBC Values and Standing Orders.

What is the opportunity?

The successful candidate will join a competitive Reconciliation team to lead a diverse and exciting team.  Supporting the development of staff and escalations from the business, the candidate will meet the operational needs, keeping abreast with technological trends and maintaining regulatory and audit controls.

What will you do?

• Provide leadership and oversight into the team activities, ensuring department goals, and individual objectives are met in a flex team environment.
• Develop close relationships with other operational groups, clients and vendors to capture synergies and maintain service level agreements
• Establish operational strategies ensuring staffing needs, system requirements, policy changes and resources are in place to facilitate department strategies
• Determine service gaps and client impact errors, ensuring a high level of accuracy is maintained for Investigations.
• Lead the team in providing excellent service and communicating standards throughout the business.
• Oversee the activities of break investigations to ensure that the achievement of quality departmental goals and objectives are met
• Ensure that our clients consistently receive superior service and support that is responsive, comprehensive and professional
• Actively participate in the establishment, implementation, review and  enforcement of audit, SOX, regulatory and RBC Standing Orders requirements, and ensure  the requirements are well communicated and followed by staff; Ensuring the integrity and accuracy of all records, policies and procedures meet regulatory, statutory and established Bank practices

What do you need to succeed?

Must-have

• 2+ years of experience managing a team
• 4+ years of experience in a Financial setting
• Strong communication skills
• Highly developed problem solving skills
• Ability to oversee and manage a diverse team
• Strong ability to exercise a high degree of judgement and negotiation
• Highly developed leadership

Nice-to-have:

• Knowledge of International Banking Practices
• Reconciliation or Accounting background
• Knowledge of Cash Settlements and trading products
• A quick learner comfortable with ambiguity

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities 
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Flexible work/life balance options

Job Skills

Banking, Communication, Customer Service, Decision Making, Growth Coaching, Independent Judgment, Leadership, Negotiation, Operational Delivery, Operational Strategies, People Management, Problem Analysis, Process Improvements, Reconciliations, Risk Management, Time Management, Treasury Management

Additional Job Details

PERSIARAN APEC:CYBERJAYACyberjayaMalaysia40Full timeCapital MarketsRegularSalaried2024-02-142024-03-15