Manager, Staff Ombuds Office (Bilingual : French)

 
 
Requisition ID: #
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
We are committed to investing in our employees and helping you continue your career at Scotiabank. 
 
What you'll be doing.
The Staff Ombuds Office provides a safe, trustworthy and readily accessible source of early assistance for employees at all levels, contingent workers, retirees, and former employees when they have a workplace concern at Scotiabank or want information about where to seek assistance related to their work at Scotiabank. 
As a partner in the Raise A Concern process, the Staff Ombuds Office is one of a number of channels at Scotiabank through which individuals can seek advice and assistance with workplace  issues including, but not limited to: interpersonal conflicts, perceived unfair treatment and harassment, disrespectful and unethical behaviours and misconduct.  
 
 
Is this role right for you? In this role you will:   
 
-Work with French and English speaking employees by listening and providing coaching and guidance about concerns related to Bank policies, procedures, practices and/or decisions
-Assist employees in developing options and resolving conflict
-Facilitate communication between employees and others (policy makers, HR,  business lines, third party service providers, etc) on individual issues as required
-Participate in weekly case discussions, providing case analysis to identify and raise systemic issues, generate insights, ineffective and unfair policies or practices and major issues or emerging trends
-Track and report concerns raised relative to Bank projects and initiatives
-Promote awareness of the Staff Ombuds Office and the services it provides at every opportunity
-Facilitate presentations to employee groups 
-Adhere to the Staff Ombuds Office Terms of Reference and Standards of practice 
 
Do you have the skills that will enable you to succeed? We'd love to work with you if you have:
-Bachelor’s Degree in a related field (Human Resources, Psychology, Occupational Health Care, etc)
-High degree of fluency in English and French 
-5 to 7 years of experience in an HR or management role
-Certification in Alternative Dispute Resolution (such as Stitt, Feld, Handy) would be an asset
-CHRP or CHRL designation would be an asset
-Strong problem solving skills with ability sound judgement 
-Strong conflict and alternative dispute resolution skills 
-Strong verbal and written communication skills
-Strong computer skills in MS Office products 
 
What's in it for you?
-The opportunity to join a forward-thinking and collaborative team, surrounded by innovative thinkers
-A rewarding career path with diverse opportunities for professional development
-Internal training to support your growth and enhance your skills
-An inclusive working environment that encourages creativity, curiosity, and celebrates success!
 
Location(s):  Remote, can work from anywhere in the Bank’s footprint
 
Location(s):  Canada : Ontario : Toronto 
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.