AddressYou Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
The Marketing Analyst/Senior Marketing Analyst, Variable Cardmember Engagement Expense (VCEE) is a unique role in ICS, responsible for driving efficiency agenda as we continue to make investments in our best in class products. The VCEE (Sr) Analyst will support setting strategies that enhance revenues and drive cost efficiencies, and will implement change either directly, or indirectly via product, benefit and partner stakeholders. Key functions include initiative identification and sizing, management and execution of VCEE led projects/processes (e.g., OpEx, Process changes).
You’ll collaborate with a host of enterprise partners including product teams, Centers of Excellence, tech, GCO, Compliance as well as other business units. You’ll work with the analytics team, and flex your own analytics muscles, to uncover insights that will inform the team's proposed strategies and support in creating alignment across many stakeholders.
You are a master collaborator, have a love of creating tactics from ambiguity, and can-do attitude to your work. You are a detective at heart and look to find connections and opportunities that drive value to the bottom line, while ensuring a great customer experience. You will also be joining a high-energy team of results-driven professionals who enjoy having some fun.Key Responsibilities include:
- Owning on-going actions designed to drive efficiency to reduce costs in key VCEE buckets
- Support with product control activities that drive cost optimization or are revenue enhancing
- Cost Tracking and dashboard management
Required Skills and Qualifications:
- University Degree (preferably Business/Marketing) with minimum 1-2 years of marketing or project management work experience
- Proven self-starter with a demonstrated ability to take initiative, drive results and champion a project from conception through implementation and evaluation
- Experience developing and managing relationships
- Proven ability to demonstrate critical thinking and problem solving skills
- Proven ability to demonstrate analytical skills, comfortable with analyzing data to draw insights to inform business strategy
- Attention to detail and unrelenting focus on quality
- Strong oral and written communication skills; emphasis on proposal development and the creation/delivery of effective presentations
- Demonstrated managing multiple projects, attention to detail and prioritization skills in a demanding environment
- Proven ability to lead change and set priorities, with capacity to be flexible and adapt with new opportunities
- Strong team player with proven ability to build relationships across the Blue Box to accomplish goals
- Must be a strongly proficient Excel and Power Point and be comfortable with the rest of the Microsoft Office suite
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
