Medical Administrative Assistant

Work setting

• Clinic

Responsibilities

Tasks

• Schedule and confirm appointments
• Complete insurance and other claim forms
• Maintain filing system
• Perform general clerical work, such as order supplies and maintain inventory
• Determine and establish office procedures and routines
• Enter and format electronically based medical reports and correspondence and prepare spreadsheets and documents for review
• Initiate and maintain confidential medical files and records
• Supervise and train other staff in procedures and in use of current software
• Train workers in duties and policies
• Send invoices
• Resolve work related problems
• Requisition or order materials, equipment and supplies
• Provide basic information to clients and the public
• Prepare and submit reports
• Perform clerical duties, such as filing and sorting and distributing mail
• Order office supplies
• Obtain and process information required to provide services
• Monitor mobile radio or telephone
• Maintain work records and logs
• Greet people and direct them to contacts or service areas
• Establish work schedules and procedures
• Ensure smooth operation of equipment
• Co-ordinate activities with other work units or departments
• Calculate billing charges
• Arrange for maintenance and repair work
• Answer telephone and relay telephone calls and messages
• Perform data entry
• Provide customer service
• Receive and issue payments

Supervision

• 5-10 people
• Administrative clerks

Experience and specialization

Computer and technology knowledge

• MS Word
• Electronic mail
• MS Excel
• MS Windows
• Word processing software
• Spreadsheet
• MS Access
• MS PowerPoint
• Electronic scheduler
• Database software
• MS Outlook
• Electronic medical records

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Attention to detail
• Sitting

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Judgement
• Organized
• Reliability
• Team player
• Dependability

Benefits

Health benefits

• Dental plan

Long term benefits

• Other benefits

Other benefits

• Free parking available