Member Advisor, Contact Centre Or Loan Processing Administrator

af-fin-i-ty (noun):
1. a natural compatibility
2. the name on our doors
We want our employees to feel great coming to work so that’s why we give our talent the tools to excel. After all, a remarkable employee experience leads to extraordinary experiences for our members. If you have an affinity for working in a vibrant environment where your achievements are celebrated, then a career with us sounds like the perfect fit!
Member Advisor, Contact Centre
As a Member Advisor in our Contact Centre, you’ll be the voice of Affinity and provide our members with the ultimate experience. With new technology and evolving member expectations, the banking industry is changing fast. That means we need innovative and engaging employees to take us to the next level.
What you’ll do:

• Provide support for members through a variety of technology-enabled means (such as by phone, web chat, live video)
• Provide financial advice that looks out for the members’ best interest
• Complete transactions while providing outstanding member service
• Help prevent and solve banking problems for members
• Offer technological solutions through our robust digital banking tools

Loan Processing Administrator
Affinity’s Loan Processing team is looking for a personable and detail-oriented person to serve as a Loan Processing Administrator. The ideal candidate will have a collaborative mindset with excellent organizational skills.
What you’ll do:

• Verify, register, renew, discharge and administer all required security and searches
• Process loan payments, payouts and disburses funds
• Maintain daily tracking systems for expiry and renewal dates of insurance, mortgages, annual reviews and loan-related items
• Ensure transactions are posted accurately and in a timely manner and that cash totals balance to GL
• Ensure effective use of systems for efficient processing and inquiries, including the banking system, registration system and the ISC Land System, among others
• Prepare and process loan applications/renewals and amendments and related loan documentation, including proper set-up on the banking system and posting of loan entries
• Complete activities related to the proper maintenance and retention of office correspondence, loan files and other documentation
• Maintain loan and/or membership documentation filing systems to keep records current and organized (imaging/paper filing systems)
• Occupy and perform, occasionally, reception and/or mailroom support functions, as required

Affinity is passionate about enabling others to succeed, which is why we’re committed to providing a remarkable employee experience. Our work environment is co-operative, fast-paced and challenging. With a wide variety of work, an amazing group of colleagues and a fun atmosphere, there’s never a dull moment.
So, what do you think? Does it sound like you’re a fit for this role? Throw your hat in the ring!
Posting Close Date: April 14th, 2024