Membership Sales & Service

The opportunity:
The Membership Sales and Service staff members are responsible for achieving sales targets, delivering exceptional service and for processing transactions in an accurate and efficient manner.
In this role, you will:

• Demonstrate strong support and commitment to the mission and core values of the YMCA of Simcoe/Muskoka and the YMCA in Canada.
• Demonstrate strong support and commitment to serving the membership, facility users and all program participants of the YMCA of Simcoe/Muskoka.
• Deliver exceptional customer service as per YMCA SAM Standards and best practices.
• Achieve sales targets as defined by the Supervisor, Sales and Service.
• Complete all transactions in an efficient, accurate and timely manner.
• Actively work towards maintaining a neat, clean, safe and well organized service area at all times.
• Maintain a strong working knowledge of all YMCA programs and services.
• Respond to inquiries in a clear, informed manner.

Explore customer needs with probing questions to ensure that patrons understand the broad range of YMCA programs and services.

• Engage in friendly, open dialogue with members and patrons to promote a sense of belonging and involvement.
• Communicate all service and safety deficiencies to the Manager on Duty in a timely manner for resolution.
• Maintain confidentiality in all matters related to members, participants, volunteers and staff.
• Complete all other duties as assigned.
• Adherence to all provincial and federal legislation relevant to job description.

You bring:

• Proven Customer Service Experience
• Computer Literate
• Excellent Oral Communication Skills
• SAM Training
• 7 Steps of Selling Training
• Adult Engagement & IC Level # 1 Certification
• Emergency Training
• Current CPR and First Aid
• Must be able to work flexible hours based on client needs
• Clear Police Reference Check and Vulnerable Sector Screening
• Willingness to participate in mandated training to be completed before or shortly after commencement of work including:
• AODA Training
• Health & Safety Awareness Training
• Bill 168 (Violence & Harassment in the Workplace) Training
• PCI Compliance
• WHMIS
• Child Protection Training

Why work for the Y:
At the YMCA of Simcoe Muskoka, we believe in creating a welcoming and inclusive environment for all members and staff. As a Membership Sales and Service staff you will have the opportunity to make a positive impact in the lives of our members and the community as a whole. You will work alongside a supportive team of individuals who are committed to our mission of building healthy communities.
Perks:

• Compensation $17.05/ Hour
• Wellness day
• YMCA Health and Fitness membership

In addition to a competitive salary and benefits package, we offer ongoing training and development opportunities to help you grow professionally and personally. If you're looking for a challenging and rewarding career, working with a diverse team where your own ideas will be heard, then the YMCA of Simcoe Muskoka is the perfect place for you.
About us:
The YMCA of Simcoe/Muskoka is a registered charity committed to fostering healthy communities by empowering children, youth, and families, promoting well-being, and encouraging social responsibility.
Our YMCA employs over a thousand staff and hundreds of volunteers who serve tens of thousands of individuals each year in various programs such as childcare, camps, health and fitness, leadership development, employment and literacy, immigrant services, and youth programming. We offer over $1 million in financial assistance annually to ensure accessibility for those who cannot afford to participate.
Beyond facilities and programs, covering Simcoe County, Muskoka and Parry Sound Districts, our YMCA is a supportive community that fosters mental, emotional, and physical well-being. We empower children and youth to become strong, confident, and resilient individuals. We assist individuals and families at all stages of life to connect with what matters most to them, fostering a sense of belonging. By supporting people from diverse backgrounds, ages, and abilities to achieve their health goals, fulfill their potential, and feel a genuine sense of belonging, we contribute to the creation of stronger communities.
The YMCA of Simcoe/Muskoka successfully raises over $1 million each year through strategic campaigns.
Applications will remain open until January 31, 2024.
We wish to express our appreciation to all applicants for their interest in this position; however only candidates selected for an interview will be contacted.
The YMCA of Simcoe/Muskoka is committed to fair and accessible employment practices. Our goal is a diverse, inclusive workforce that reflects the communities we serve. Individuals needing employment accommodation in the hiring process or job postings in an alternative format may contact the Human Resources department at hr@sm.ymca.ca.
Please note that successful candidates will be required to submit a current and satisfactory Police Record with Vulnerable Sector Screen and three professional references for review prior to starting employment.