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SalaryThe Supervisor, Membership Sales and Service is responsible for producing and maintaining strong membership growth and exceptional customer service.
In this role, you will:
- Achieve weekly, monthly and annual sales targets by ensuring that all Sales and Service staff are asking perspective members to join the YMCA.
- Recruit, train, schedule and evaluate an exceptional team of sales and service representatives. Develop a culture of exceptional customer service through ongoing staff training and development.
- Regularly monitor and assess and staff performance against SAM Standards and weekly sales targets. Take action where applicable.
- Develop and manage a membership budget based on the annual business cycle in cooperation with the General Manager.
- Work closely with Centre and Association Department Heads to ensure that information is accurately communicated to the public through a well-informed service staff team.
- Maintain a high level of retention among qualified, high performing staff and volunteers through ongoing coaching, development and mentoring.
- Support and work as part of a senior staff team to ensure that all members’ YMCA experience is a positive one.
- Work closely with all departments to ensure that front line staff members are well trained and performing transactions accurately. Ensure that administrative duties are conducted in an efficient and timely manner.
- Maintain a strong working knowledge of registration and financial systems. Work closely with Finance and I.T. staff to ensure that systems are operating accurately and efficiently.
- Maintain a front line presence during day, evening and weekend hours by working regular desk shifts as planned or assigned.
- Maintain an efficient flow of information to ensure that staff, members and volunteers are well informed.
- Ensure that sales and service staff communicate all deficiencies in a clear and timely manner. Personally forward deficiencies to the appropriate staff person for quick resolution.
- Act as Manager on Duty as assigned.
- Degree or Diploma
- Proven Customer Service Experience
- Supervisory Experience
- SAM Training
- 7 Steps of Selling Training
- Adult Engagement and IC Level # 1 Certification
- Emergency Training
- Manager on Duty Training
- Current CPR and First Aid
- Child Protection orientation
- Willingness to participate in mandated training to be completed before or shortly after commencement of work including:
- AODA Training
- Health & Safety Awareness Training
- Bill 168 (Violence & Harassment in the Workplace) Training
- PCI Compliance
- WHMIS
- Child Protection Training
At the YMCA of Simcoe Muskoka, we believe in creating a welcoming and inclusive environment for all members and staff. As a Supervisor of Membership Sales and Service you will have the opportunity to make a positive impact in the lives of our members and the community as a whole. You will work alongside a supportive team of individuals who are committed to our mission of building healthy communities.
Perks:
- Compensation
- Extended Health benefits after 90 days
- Paid sick time
- Wellness day
- YMCA Health and Fitness membership
- Pension Plan after 2 years
About us:
The YMCA of Simcoe/Muskoka is a registered charity committed to fostering healthy communities by empowering children, youth, and families, promoting well-being, and encouraging social responsibility.
Our YMCA employs over a thousand staff and hundreds of volunteers who serve tens of thousands of individuals each year in various programs such as childcare, camps, health and fitness, leadership development, employment and literacy, immigrant services, and youth programming. We offer over $1 million in financial assistance annually to ensure accessibility for those who cannot afford to participate.
Beyond facilities and programs, covering Simcoe County, Muskoka and Parry Sound Districts, our YMCA is a supportive community that fosters mental, emotional, and physical well-being. We empower children and youth to become strong, confident, and resilient individuals. We assist individuals and families at all stages of life to connect with what matters most to them, fostering a sense of belonging. By supporting people from diverse backgrounds, ages, and abilities to achieve their health goals, fulfill their potential, and feel a genuine sense of belonging, we contribute to the creation of stronger communities.
The YMCA of Simcoe/Muskoka successfully raises over $1 million each year through strategic campaigns.
Applications will remain open until December 15, 2023.
We wish to express our appreciation to all applicants for their interest in this position; however only candidates selected for an interview will be contacted.
The YMCA of Simcoe/Muskoka is committed to fair and accessible employment practices. Our goal is a diverse, inclusive workforce that reflects the communities we serve. Individuals needing employment accommodation in the hiring process or job postings in an alternative format may contact the Human Resources department at hr@sm.ymca.ca.
Please note that successful candidates will be required to submit a current and satisfactory Police Record with Vulnerable Sector Screen and three professional references for review prior to starting employment.
