Merchandise Clerk/Pharmacy Assistant

Neighbourly Pharmacy is looking for a Merchandise Clerk/Pharmacy Assistant to join our Nipawin, SK location at Pharmasave #402 Nipawin.

About Us:

Neighbourly Pharmacy is Canada's largest and fastest-growing network of community pharmacies. With over 295+ locations, our team of experienced industry leaders is passionate about providing exceptional patient care to our communities. We have been recently recognized as one of Canada’s Best Managed Companies. We know that our people are our most valuable asset, and we take pride in helping our employees realize their career goals.

Job Description:

The Merchandise Clerk/Pharmacy Assistant will assist the Pharmacy Manager and Front Store Manager with the day-to-day operations. This position will be responsible for coordinating the receiving, marking, and paperwork for all incoming orders. The pharmacy assistant must always be under the supervision of a pharmacist. All dispensing functions performed by a pharmacy assistant must be carried out following provincial regulations and standards of practice. The Merchandise Clerk/Pharmacy Assistant will collaborate with others to provide a smooth customer experience and help promote the store throughout the neighbourhood.

• 40 hours per week.
• The usual shifts will be Monday to Friday from 8:00 a.m. to 5:00 p.m.

Responsibilities:

Receiving and Pricing

• Receive all incoming orders using correct receiving procedures as outlined in the Employee’s Manual.
• Utilize and maintain the POS receiving program, receiving stamps, and in-store requisitions.
• Coordinate all inter-store transfers.
• Check off and mark all orders using the correct procedures as outlined in the Employee’s Manual.
• Ensure all information, such as quantity, cost, and retail prices are correctly entered into the POS computer.
• Maintain proper inventory files, purchase orders, and claim forms, in cooperation with the Front Store Manager
• Check all invoices against purchase orders before approval.
• Claim any discrepancies in cost, quantities, or terms.
• Instruct other staff, if necessary, incorrect receiving procedures to be carried out in the Merchandising Clerk’s absence.

Pharmacy Assistant

• Receive a written prescription from customers.
• Locate the medication, select the prescription container, and count/pour the medication.
• Attach the label to the prescription container.
• Ensure that the original container, prescription container contents, and label are checked and initialled by the pharmacist.
• Regularly phone customers for unclaimed prescriptions.
• Keep all areas of the pharmacy clean, neat, and professional.
• Maintain adequate stock of pharmacy supplies.
• Answer the pharmacy telephone, except for the doctor’s line, which should be answered by a pharmacist.
• All doctors’ calls and inquiries regarding prescriptions, copies, drug information, and poisons must be referred to a pharmacist.
• Assist with third-party billing.
• Set up a schedule for outdated pharmaceuticals.
• Assist with inventory control.
• Assist with checking off and putting away pharmaceutical orders.
• Maintain stocks of pamphlets/consumer information.
• Maintain OTC/non-prescription sections, as designated.

Stockroom

• Organize the stockroom including the marking table, incoming orders, overstock, seasonal goods, shelving, and store supplies.
• Responsible for maintaining and ordering all marking supplies.
• Ensure the proper stock rotation of overstock.
• Establish a periodic clear-out policy for the stockroom.
• Organize all returns and assist in locating supplier returns for sales reps.
• Handle damaged goods and shipping as outlined in the Employee’s Manual.
• Ensure proper stockroom security.

Merchandising and Housekeeping

• Learn and utilize proper merchandising techniques such as shelf label placement, stock rotation, and facing.
• Maintain specific sections as allocated.
• Notify the store buyer regarding merchandise out of stock.
• Count inventory as advised by the Pharmacy Manager and Front Store Manager.
• Carry out housekeeping duties, ensuring that the store is kept clean, neat, and professional.
• The night staff is to sweep the floor every night and mop as required.
• Keep checkouts clean and neat, allowing sufficient room for customers.
• Maintain adequate stock of checkout supplies including bags, staples, till tapes and ribbons, rain check, charge, and refund forms.

Customer Service

• Acknowledge and greet all customers with a smile and hello.
• Maintain a warm, friendly attitude toward all customers.
• Keep an eye open for customers who require assistance.
• Develop and utilize selling techniques including features/benefits, closing, and companion sales.
• Develop product knowledge and learn about new products.
• Know product locations and store layout.
• Use tact and courtesy when dealing with difficult customers.
• Know whom to refer a customer to if they have a complaint.
• Inform the store manager of all customer complaints, comments, and concerns regarding customer service, prices, merchandise, etc.
• Pay attention to store security. Follow store policy regarding the handling of shoplifters.
• Carry out additional duties as delegated by the Pharmacy Manager and Front Store Manager.

Qualifications & Skills:

• Some merchandising and retail experience is preferred.
• Previous shipping and receiving experience are an asset.
• Retail Pharmacy experience is an asset.
• Strong computer and POS skills.
• Physically capable of performing the job’s essential duties and lifting to 50 lbs.
• Pulling, Packing, and Loading. (Heavy Lifting).
• The successful candidate must be able to handle cash with accuracy.
• Ability to function for an extended period while standing.
• Ability to communicate clearly and courteously with customers.
• Excellent product or service knowledge.
• Multitask and manage the demands of numerous clients at once.
• Mature and cooperative attitude.
• Professional image including a name tag and proper grooming.
• Due to this position's sensitive nature, the successful candidate must provide us with a Criminal Record Check.

Neighbourly Pharmacy is an equal opportunity employer. We are committed to delivering accessibility and equality to all job applicants, staff, and customers. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

Job Types: Full-time, Permanent

Salary: $16.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Store discount
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Merchandising: 1 year (preferred)
• Cashiering: 1 year (preferred)

Ability to Commute:

• Nipawin, SK S0E 1E0 (required)

Work Location: In person