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SalaryEssential functions:
- Train, motivate, recognize, and provide feedback to staff.
- Training staff in proper procedures and policies and maintaining a high standard throughout the season.
- Responsible for staff adherence to panorama policies and procedures
- Disciplinary actions as required.
- Performing daily operational routines and all related procedures (merchandising, restocking, cleanliness, check lists etc.)
- Preparation and dispensing of a wide variety of food and beverage products, including alcohol, in accordance with standard operating procedures.
- Continually strive to exceed guests’ expectations
- Delivery of quality products on a consistent basis
- Responsible for opening and closing duties related to store operation
- Ensure clean and safe work environment
- Maintain accurate guest bills, and be able to explain charges
- Assist guests with questions and solve problems as they arise
- Operate a computer pos system and all related procedures
- Ensure methods of communication are correct and updated regularly.
- Work within a team atmosphere with other departments and external suppliers to ensure that departmental and corporate goals and objectives are met.
- Handle difficult customer situations in a polite and professional manner.
- Knowledge of panorama facilities, services, and products to provide accurate information
Strong attention to detail
Excellent problem solving
Must be able to lift at least 50 lbs.
Ability to communicate clearly
Strong verbal, analytical and interpersonal skills
Ability to prioritize and manage multiple projects and tasks simultaneously
Excellent people skills including the ability to resolve customer satisfaction problems
Able to stand for long periods of time
Understanding of computers and comfortable learning and using new systems
Must be of legal age to serve alcohol in B.C.
Serving it right certificate
Food safe certificate
