Network Support Technician

Work setting

• Help desk
• School or educational institution/establishment
• Information technology (IT) infrastructure

Responsibilities

Tasks

• Evaluate and install computer hardware, networking software and operating system software
• Implement data, software and hardware security procedures
• Perform routine network start up and close down and maintain control records
• Perform data backups and disaster recovery operations
• Install, maintain, troubleshoot and upgrade Web-server hardware and software
• Respond to requests for help and information from Website visitors and Website designers
• Perform Web-server backup and recovery operations

Experience and specialization

Computer and technology knowledge

• Development and operations (DevOps)
• Device drivers
• Networking software
• Networking hardware
• Networking security
• Intranet
• Internet
• Project management software
• Programming software
• Information technology
• SharePoint
• Database software
• Software development
• Data analysis software
• MS Office
• MS Windows
• Spreadsheet
• MS Active Directory

Area of specialization

• E-commerce

Additional information

Transportation/travel information

• Own transportation

Work conditions and physical capabilities

• Fast-paced environment
• Tight deadlines
• Repetitive tasks
• Attention to detail
• Sitting

Own tools/equipment

• Internet access

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Creativity
• Dedication

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Vision care benefits

Financial benefits

• Registered Retirement Savings Plan (RRSP)

Other benefits

• Paid time off (volunteering or personal days)