Overview
Languages
English
Education
- College/CEGEP
Experience
Experience an asset
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
Additional information
Work conditions and physical capabilities
- Work under pressure
- Attention to detail
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Organized