Night Auditor/Front Desk Agent

Night Auditor/ Front Desk Agent

Duties:

- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Assist guests with luggage storage, transportation arrangements, and other requests
- Handle guest complaints or concerns with patience and professionalism
- Process payments and maintain accurate records of guest transactions

- Balance the transaction for the day before closing the night audit.
- Maintain a clean and organized front desk area

Skills:

- Multilingual or bilingual proficiency in [list languages]
- Experience working at the front desk of a hotel or similar hospitality setting
- Knowledge of phone systems and phone etiquette
- Excellent customer service skills with a friendly and approachable demeanor
- Strong organizational skills with the ability to multitask effectively
- Attention to detail to ensure accuracy in guest information and reservations

At Quality Inn & Suites, we value our Night Auditor/ Front Desk Agents as they are the first point of contact for our guests. We are seeking individuals who are passionate about providing exceptional customer service and creating a positive experience for our guests. Join our team and be part of a dynamic hospitality environment.

Please note that this is not an exhaustive list of responsibilities or skills required for this position. Successful candidates may be required to perform additional duties as assigned by management.

If you meet the qualifications listed above, we invite you to apply for the Night Auditor/ Front Desk Agent position at Quality Inn & Suites.

Job Type: Full-time

Salary: $15.50-$18.50 per hour

Expected hours: 32 – 40 per week

Schedule:

• Evening shift
• Night shift

Experience:

• Customer service: 1 year (preferred)

Ability to Commute:

• Leduc, AB T9E 8B7 (required)

Ability to Relocate:

• Leduc, AB T9E 8B7: Relocate before starting work (preferred)

Work Location: In person