Night Auditor/Front Desk Agent

Holiday Inn Express Airdrie is currently looking for a Night Auditor/Front Desk Agent to join our team.
As a Night Auditor/Front Desk Agent, you’ll be responsible for providing the highest level of service to all our hotel guests.

Job Responsibilities

Key responsibilities of a Night Auditor/Front Desk Agent include:

• Checking guests in and out of the hotel in a efficient, courteous and professional manner
• Working closely with other departments to ensure special requests are noted and fulfilled
• Interacting with hotel associates in a professional manner
• Answering the telephone in a professional manner and assisting guests with any questions, directions, etc
• Managing and resolving all guest complaints and compliments in a timely and courteous manner
• Maintaining an up to date working knowledge of all property amenities as well as any special events

The ideal Night Auditor/Front Desk Agent candidate will have at least one year of Night Auditor/Front Desk Agent experience, exceptional communication skills, and enjoy working in a fast-paced environment. We are looking for positive, upbeat individuals who isn't afraid to go above and beyond for our guests.

Qualifications

• High school degree or equivalent
• Strong computer skills
• Pleasant telephone demeanor
• Ability to stay calm in stressful situations
• Must have the ability to communicate clearly and directly with guests
• Must have the ability to work overnight and be available for all days of the week.

Job Type: Part-time

Salary: $16.00-$17.00 per hour

Benefits:

• Dental care
• Extended health care
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Experience:

• Hotel Front Desk: 1 year (required)

Language:

• English (required)

Ability to Commute:

• Airdrie, AB T4A 2G8 (required)

Work Location: In person