Front Desk/Night Auditor

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Handle guest inquiries and provide information about hotel facilities and services
- Assist guests with reservations, changes, and cancellations
- Process payments and maintain accurate records of guest transactions
- Answer phone calls and direct them to the appropriate department or staff member
- Handle guest complaints or concerns, escalating to management when necessary
- Maintain a clean and organized front desk area

Experience:

- Strong communication skills with the ability to interact effectively with guests and staff members
- Familiarity with phone systems and basic phone etiquette
- Knowledge of front desk operations and procedures

The Front Desk Clerk/Night Auditor plays a crucial role in providing exceptional guest service. As the first point of contact for guests, you will create a positive impression and ensure their needs are met during their stay. Your ability to communicate effectively, handle inquiries, and resolve issues will contribute to the overall success of our hotel.

We offer competitive pay and benefits to our employees. Join our team and be part of an exciting and rewarding hospitality environment.

Job Type: Part-time

Salary: $16.00-$17.00 per hour

Expected hours: 24 per week

Benefits:

• Dental care
• Extended health care

Experience:

• Customer service: 1 year (preferred)

Ability to Commute:

• Lloydminster, AB T9V 0A9 (required)

Ability to Relocate:

• Lloydminster, AB T9V 0A9: Relocate before starting work (required)

Work Location: In person