Front Desk Clerk

Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we want to hear from you.

Duties:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest requests and resolve any issues or complaints promptly
- Maintain a clean and organized Front Desk area
- Assist with administrative tasks such as filing, data entry, and reservations management
- Collaborate with other hotel staff to ensure smooth operations

Requirements:
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent phone etiquette and communication skills
- Proficiency in using phone systems and computer software
- Strong organizational skills with attention to detail
- Ability to multitask and prioritize tasks effectively
- Knowledge of hotel operations and guest services is preferred

If you are passionate about providing exceptional guest service and thrive in a dynamic environment, we invite you to apply for the position of Front Desk Agent at our hotel.

Job Types: Part-time, Casual

Expected hours: 16 per week

Benefits:

• On-site parking

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• On call
• Weekends as needed

Experience:

• Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 2024-04-15
Expected start date: 2024-04-22