Office Administrator

Job description

Gotcha Wildlfie Removal Services is a professional small business that deals with wildlife animals such as raccoon, squirrels, bats, opossums, birds, insects and pest. We have a very outstanding reputation when it comes to product and services as well as customer service. As part of our team, you will be key to maintaining our reputation and keeping our customers happy and informed. There is a lot of room to grow within our company if you are the right candidate for the position.

This is what you will be responsible for:

• Answering all customer service calls, text and electronic communication in a professional and courteous manner.
• Provide information about services such as pricing and services procedures.
• Collecting and processing payments.
• Following up with return customers.
• Entering / booking jobs in google calendars.
• Communicating with technicians on the road.
• Responsible for responding to company online platforms and social media traffic.
• Responsible for general office tasks (reading and responding to e-mails, downloading and filing electronic documents, organizing files, scanning, photocopying, office supplies, etc.

Requierements:

• Minimum 1 year experience in a customer service role
• Experience working on the phone
• Proficiency with Microsoft Office, Google Suite and social media
• Professional attitude and appearance
• Positive and assertive personality a must
• Solid verbal and written communications skills

• strong time management skills and ability to multitask
• Highly organized, attentive to details, able to change tasks readily according to priority
• Strong problem solving and critical thinking skills
• Autonomous, independent, fast learner, and proactive
• A strong team player and taking initiative to support the team
• Knowledgeable of the GTA and surrounding areas

Job Types: Full-time, Permanent

Salary: From $19.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekends as needed

Application question(s):

• Do you have experience answering phones?
• How comfortable are you answering phone calls?

Education:

• Secondary School (preferred)

Experience:

• administrative assistant: 1 year (preferred)

Work Location: In person

Expected start date: 2024-03-25