Office Services Coordinator - Business Office #056-24

Job Posting #056-24

POSITION TITLE: OFFICE SERVICES COORDINATOR
DEPARTMENT: BUSINESS OFFICE
POSITION LOCATION: SOUTHAMPTON
CLOSING DATE: FEBRUARY 14, 2024
UNION AFFILIATION: OPSEU – CLERICAL
STATUS: FULL-TIME
WAGE RATE: $27.558 - $30.374

POSITION SUMMARY

Reporting to the Manager, Registration and Switchboard, the principle role of the Office Services Coordinator is to ensure that the Patient Experience including but not limited to - all registration, switchboard (where applicable), reception, scheduling (where applicable) and business functions - operate in a professional, prompt, accurate and courteous manner.

Emphasis is on data quality and support to all hospital departments. Responsibilities include: lead role in site accounting functions including payroll, accounts receivable and accounts payable (mix of duties may vary in each site); communication and interaction with hospital departments, patients, staff and business partners; general Business Office administration, staff scheduling, policy and procedure. The creation of, implementation, and participation in monthly planning and team meetings.

The Office Services Coordinator provides support and direction to the Registration Staff/Patient Services Agents in all areas of their position - acts as a resource person for all hospital departments. Acts as a liaison with the Manager for their respective hospitals.

QUALIFICATIONS

• Completion of a College Business Diploma or equivalent
• Completion of or current enrollment in Leadership Essentials/Advanced courses at Brightshores
• Interest and willing to pursue the development of LEAD competencies
• Significant experience in the coordination of hospital Business Office functions
• Knowledge of generally accepted accounting principles as well as provincial and national health reporting guidelines
• Knowledge of accounting programs
• Knowledge of and ability in the following competencies: customer service, communication, team work, initiative/self-management and accountability, and flexibility/adaptability/change management
• Computer skills, at the intermediate level; Microsoft Office suite (Outlook, Excel, Word) – to be tested
• Demonstrated competencies in all Cerner products including but not limited to all Cerner PM applications, PM Office, ESM Scheduling, and First Net (to be tested; PM Office and ESM Scheduling testing and training is available through Learning Resources)
• Knowledge of medical terminology (to be tested)
• Typing 30 wpm (to be tested)
• Demonstrated competencies in Surgi Net, HRCM, and 3M
• Recent satisfactory performance and attendance records
• Adherence to Brightshores ‘CARE’ Behaviours (Collaboration, Accountability, Respect, Excellence) and ‘LEAD’ Competencies (Lead by example, Empower, Achieve results, Develop others) and a commitment to a safe workplace free of violence and harassment
• Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at Brightshores through patient safety knowledge, skills and attitudes

Thank you for your interest in employment at Brightshores Health System. We have many exciting opportunities available. Brightshores is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace that reflects the communities we serve. We encourage Indigenous people, racialized persons / persons of colour, persons with disabilities, LGBTQ2 to apply and self-identify. Please notify Human Resources of any accommodation needs you may have during the recruitment and selection process. Only those applicants selected for an interview will be contacted.

Job Type: Full-time

Salary: $27.56-$30.37 per hour

Work Location: In person