Operations Manager

• Fast-growing company (20 people) - operating in the furniture sector
• Operations management - instrumental in refining operational processes

Our client is a fast-growing company (20 people) - operating in the furniture sector. Based in Oxford County (Ontario), the company provides innovative solutions to clients in Canada and the United States.
To support further growth, they are currently recruiting their Operations Manager.

Reporting to the Chief Executive Officer, Operations Manager who will be instrumental in refining operational processes, formulating strategic initiatives, and ensuring compliance within our organization. As the key liaison between departments, you will spearhead efforts to enhance customer service quality, mentor team members, and implement industry best practices.

• Oversee and optimize operational systems, processes, and infrastructure.
• Proactively identify and mitigate operational risks while strategizing for long-term success.
• Manage day-to-day operations (5/10 people), collaborating with various business lines to achieve objectives.
• Collaborate with sales teams to set and achieve daily and quarterly targets.
• Lead in long-term planning, project reporting, and change management.
• Partner closely with the CEO on strategic initiatives and special projects.
• Regularly monitor and report on performance metrics, identifying areas for improvement.
• Foster collaboration among back-office teams to ensure seamless business execution.
• Facilitate transitions and onboarding processes as necessary.
• Address and resolve issues promptly, escalating when needed.
• Oversee purchasing, inventory planning, and warehouse efficiency.
• Develop strategic and operational objectives to drive business growth.
• Utilize financial data to enhance profitability.
• Manage budgets, forecasts, and quality controls.
• Recruit, train, and supervise staff to uphold operational excellence.

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