Operations Manager, Food And Beverage

About Us:

The founder of The Karwal Group entered the hotel business with the acquisition of a small motel in Simcoe, Ontario in 2012 and now having about 12 high end hotel properties across Canada. Through its ownership interests in various full-service, select-service hotels in diverse markets over many years. The Karwal Group draws from a wealth of experience and a strong network of industry players. The company’s professional management and development business is informed by an entrepreneurial spirit seasoned through years of investment expertise.

At The Karwal Group we are dedicated to superior service to our guests and customers and growth of our people. We pride ourselves in providing attention to detail and providing excellent service to all our guests. We are committed to our staff and the neighborhoods in which we operate. We are involved in social and community projects. We strive to give back by providing volunteering and sponsorship within the localities of our properties as well as regularly supporting national charitable groups and organizations.

The Role:

As an Operations Manager, Food and Beverage department, you will play a crucial role in overseeing and optimizing the day-to-day operations of the Food and Beverage department within a hospitality or food service establishment. Your primary focus will be on ensuring efficient and effective processes, delivering high-quality customer service, and driving profitability, while putting your team members and customers at the center of everything that you do.

Duties and Responsibilities:

1.Team Leadership:

• Lead and motivate a diverse team of staff, including chefs, servers, bartenders, and support staff.
• Foster transparent communication within the team to build positive and collaborative work environment, promoting teamwork and professional development.
• Hold regular team meetings to discuss goals, challenges, and successes. Ensure that each team member understands their contribution to the overall success of the operation.
• Encourage feedback and actively listen to team members.
• Organize regular team-building activities to strengthen interpersonal relationships. These activities can be both work-related (such as training sessions) and non-work-related (social events).
• Acknowledge and appreciate team members for their hard work and achievements.
• Recruit, train, and develop a high-performing team in both Food and Beverage services and rooms operations.
• Conduct regular performance evaluations and provide constructive feedback.
• Address staffing needs and schedule staff to meet operational requirements.

2.Training and Development:

• Provide ongoing training to enhance skills and keep the team updated on industry trends.
• Create opportunities for cross-training to broaden skill sets.

3.Operational Efficiency:

• Develop and implement operational procedures to enhance efficiency and streamline workflow.
• Monitor and manage inventory levels, ensuring adequate stock while minimizing waste.
• Optimize supply chain management to control costs and maintain quality standards.

4.Guest Experience:

• Ensure a superior guest experience by maintaining high service standards and anticipating guest needs.
• Handle guest feedback and implement improvements based on suggestions and complaints.
• Implement and uphold the brand standards to enhance the overall guest experience.

5.Quality Control:

• Ensure consistency and high standards in Food and Beverage preparation and presentation.
• Conduct regular quality control inspections to uphold brand standards and meet regulatory requirements.

6.Financial Management:

• Develop and manage budgets, with a focus on cost control and revenue growth.
• Analyze financial reports to identify areas for improvement and implement corrective actions.

7.Compliance and Safety:

• Ensure compliance with health and safety regulations, food safety standards, and licensing requirements.
• Implement and enforce sanitation and hygiene practices to maintain a clean and safe environment.

8.Event Coordination:

• Coordinate and oversee special events, banquets, and catering activities.
• Collaborate with marketing and sales teams to promote and maximize event opportunities.

9.Vendor Relations:

• Negotiate and manage contracts with suppliers and vendors.
• Build and maintain strong relationships with key partners to ensure timely and cost-effective deliveries.

10.Technology Integration:

• Stay updated on industry trends and implement relevant technologies to enhance operations.
• Utilize point-of-sale systems and other technology tools to streamline processes.

11.Rooms Operations:

The above-mentioned duties and responsibilities are exhaustive but not limited to the role for Operations Manager, Food and Beverage the duties and responsibilities under this role will evolve and change over time as per the business requirements, and the hired candidate will be involved in performing all the incidental job-related duties as requested by the hiring manager from time to time.

Qualifications and Requirements:

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Proven experience in Food and Beverage management, with a track record of success.
• Strong leadership, communication, and interpersonal skills.
• Solid understanding of financial management and budgeting.
• Knowledge of industry regulations, health and safety standards, and licensing requirements.
• Ability to work in a fast-paced environment and make effective decisions under pressure.

Travel Requirements and work arrangements:

You will be required to work out our head office in Vaughn and travel regularly to property locations from time to time. All the travel expenses will be reimbursed by the company.

The Karwal Group Inc. is an equal opportunity employer and is committed to fostering an inclusive and accessible environment, where all Team Members and customers feel valued, respected, and supported. We thank you for your interest in employment opportunities at The Karwal Group Inc.. Please note, only the candidates who are selected for an interview will be contacted. The Karwal Group Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Types: Full-time, Permanent

Salary: $95,000.00-$100,000.00 per year

Benefits:

• Automobile allowance
• Casual dress
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Flexible Language Requirement:

• English not required

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: On the road