Operations Manager

Job Description for "Operations Manager" at Spotlight Academy

• Overseeing daily operations and ensuring positive staff and client relationships
• Maintaining the core values of the brand and ensuring all staff are upholding these values
• Analyzing and understanding the performance and productivity of staff members
• Creating a welcoming environment for students of all ages.
• Ensure group classes and private lessons are running smoothly and efficiently
• Receiving feedback from customers and finding solutions. Enhancing customer satisfaction levels
• Assigning key tasks to the appropriate staff. Establishing and maintaining schedules and deadlines for the given tasks.
• Conducting small and large team meetings to foster effective communication within the organization
• Managing seasonal programming and preparing for upcoming sessions and events

Skills:

• Strong leadership and management skills
• Strong people skills
• Excellent organizational and multitasking abilities
• Excellent problem-solving and decision-making skills
• Strong time management
• Networking and relationship-building skills
• Forward and creative thinker
• Effective communication skills
• Ability to work efficiently with strong attention to detail
• Flexibility and adaptability

Must have:

• Experience with Email, Excel, and Canva.
• Experience in the Customer Service industry
• Availability to handle a long-term growth position.
• Warm demeanour with children
• Familiarity and appreciate for musical theatre/the performing arts

Job Specs:

• Timing: Immediate
• Training: One month paid training/shadowing period
• Schedule: Full Time hours based on a schedule agreed upon by studio owners.

Job Type: Full-time

Salary: $19.00-$25.00 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Company events

Flexible Language Requirement:

• French not required

Schedule:

• Evening shift
• Every Weekend
• Morning shift

Ability to commute/relocate:

• Toronto, ON M6C 1A3: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's Degree (preferred)

Experience:

• Microsoft Excel: 1 year (preferred)
• Customer relationship management: 1 year (preferred)

Language:

• English (required)

Work Location: In person

Application deadline: 2024-03-31
Expected start date: 2024-05-15