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Position Details:
We are currently looking to fill a casual,Operator to join our Housekeeping Call Centre team at Peace Arch Hosptial located in White Rock, B.C. Be a part of a team that is dedicated to providing exceptional housekeeping services to our clients and staff at our facility.
Position Qualifications:
- Grade 12
- One (1) year recent related experience or an equivalent combination of education, training and experience
We value self-directed individuals who have an interest in the housekeeping service we provide. You will perform a variety of duties that will assist us in providing a full range of housekeeping services for patient and hospital needs.
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Detailed Overview: In accordance with departmental policies and procedures, the position operates a centralized phone system for receiving and forwarding calls and/or information utilizing contact centre technology and related communications systems. Responsibilities:- Operates a centralized phone system and computer to answer and/or transfer incoming requests to appropriate departments.
- Checks incoming emails in dedicated email account and follows established procedures to respond and/or forward.
- Ensures that all requests are logged and documented according to established procedures and/or guidelines.
- Checks status of requests to ensure response timelines are within established procedures and/or guidelines.
- Operates paging systems according to established procedures and/or guidelines.
- Responds to requests by prioritizing and evaluating request, according to established procedures and/or guidelines.
- Performs other related duties as assigned.
Grade 12 and one (1) year recent related experience or an equivalent combination of education, training and experience.
Skills and Abilities
- Ability to keyboard 45 wpm
- Ability to communicate effectively both verbally and in writing
- Ability to deal with others effectively
- Physical ability to carry out the duties of the position
- Ability to organize work
- Ability to operate related equipment.
