Order Entry/Customer Service Representative

Receive orders via email, etc.

· Create and manage item codes

· Create and manage Bills of Material.

· Process orders in system and acknowledge back to the customer and staff.

· Prepare formula blend sheets for production batches

· Develop production batches based on the order and Bills of Material

· Distribute information to appropriate departments to ensure timely production scheduling.

· Review production status and coordinate deliveries with Shipping Department.

· Proactively update Customers as required regarding shipping information, etc.

· Prepare customs papers when shipping.

· Review order for accuracy in pricing, etc. and forward information to Accounting for invoicing.

· Support the Customer Service Manager by preparing any reports required

· Work with sales force to monitor any requirements from customer to satisfy needs

· Work as a liaison with customer to review and resolve any issues.

· Complete all required documentation and paper work.

· Performs other duties as assigned related to order entry

Skills, Abilities & Experience Requirements:

· Post secondary education

· Excellent proven Customer Service skills for minimum 2 years in Customer Service

· Strong mathematical abilities.

· Ability to effectively multi-task, prioritize and work under pressure while maintaining a high level of accuracy.

· Ability to communicate effectively and professionally with all levels.

· Excellent computer skills, including advanced knowledge of Microsoft Excel

· Attention to detail with excellent follow up/follow through.

Join our team as a Customer Service Representative and be part of a dynamic company that values its employees. We offer competitive pay, comprehensive benefits, and opportunities for career growth. Apply today to start your rewarding career in customer service!

Job Type: Full-time

Salary: $22.00-$27.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care
• Vision care

Schedule:

• Monday to Friday

Education:

• Secondary School (required)

Experience:

• order entry: 1 year (required)
• Customer service: 2 years (required)

Ability to Commute:

• North York, ON M6B 1W6 (required)

Ability to Relocate:

• North York, ON M6B 1W6: Relocate before starting work (required)

Work Location: In person