Overnight Shelter Supervisor

How to Apply:

Send a cover letter and resume to Angelique Noorlander, Shelter and Housing Director

Job Summary: Provide leadership and supervision to the overnight operations of The Lighthouse Emergency Shelter, Diversion, and Housing Engagement; in keeping with The Lighthouse vision, mission, and values, under the direction of the Shelter and Housing Director (S&HD).

Accountability: Able to affirm the vision, mission, and beliefs of The Lighthouse by demonstrating a commitment to our organization's values of trust, compassion, leadership, safety, and faith with sensitivity to the issues related to poverty, homelessness, mental illness, addictions, and developmental disabilities with a commitment to a discrimination-free environment.

Responsibilities:

Leadership

• Lead, supervise, and provide support for all direct reports.
• Ensure team meetings are being conducted following the Meeting Plan.
• Conduct regularly scheduled (weekly/bi-weekly) 1:1’s with direct reports.
• Developing and ensuring all training is completed and up to date.
• Ensure that all direct reports and those being supervised are maintaining professionalism and completing daily functions as required by the organization.

Supervision

• Complete onboarding/orientation/training of all new staff and track each new team member, at the direction of the Shelter and Housing Director.
• Assist the Shelter and Housing Director with the hiring and coaching process of direct reports.
• Conduct probationary and annual performance evaluations for direct reports.
• Create and manage staff schedules and relief lists, using the Payworks program.
• Participate in on-call responsibilities as required.
• Ensuring all direct reports understand their responsibilities and are familiar with the policies and procedures of The Lighthouse.
• Assist with the implementation of the housing-focused shelter standards and ensure all staff are trained on this and using the diversion program.
• Follow and ensure that the plan for all donations is followed in the protocols set forth by the organization.
• Assist with the motel voucher program and community programs using diversion and housing support referrals and partnerships.
• Assist with the evaluation of programs from a housing-focused perspective.
• Respond according to program protocols to emergencies or crises.

Safety

• Ensure health and safety procedures are implemented and adhered to.
• Ensure that the workers complete a respectful and dignified check of participants' belongings before going to bed for the night to maintain a safe environment.
• Always wear and ensure your team is wearing their panic button; signing in and out on each shift.
• Ensure frequent circle checks of the inside and outside of the building; This is to be done in pairs.
• Ensure the cameras are all in working order and continue to use them and encourage their use throughout the shift to monitor for any issues.
• Address, record, and report any safety concerns promptly. Be sure to fix what is in your power immediately.
• Contact your Direct Supervisor and HR immediately if a serious occurrence or employee injury occurs.

Cleaning and Maintenance

• Ensure workers clean floors each night both upstairs and downstairs.
• Ensure workers clean and sanitize all high-touch surfaces.
• Ensure workers clean employee and public bathrooms.
• Ensure workers complete laundry tasks.
• Ensure workers clean the laundry room.
• Ensure workers clean storage, as required.
• Ensure workers take out garbage, recycling, and green waste as required.
• Ensure the recording and reporting of all maintenance issues promptly.

Reporting

• Provide information to the Shelter and Housing Director for Board Report.
• Provided information for the weekly Monday Message.
• Ensure that all payables are coded correctly as required.
• Using the organizational approved reporting system, ensure all data is collected promptly and precisely.
• Ensure payroll is completed for direct reports and assist other team members with payroll ensuring that approval is done within the deadline.

Perform other duties as assigned.

Qualifications:

• College diploma or University degree in business management, human resources or social work, or equivalent.
• 2-3 years experience in shelter and/or housing leadership and supervision.
• Experience in developing people and fostering teamwork.
• Experience in developing and managing schedules
• Experience with database management and data collection
• Computer skills, including Google Drive.
• High standard of integrity, judgement and confidentiality.
• Excellent communication, supervisory and community relationship skills.
• Excellent customer service, problem-solving and decision-making skills.
• Flexible and adaptable, with compassion and sensitivity to the issues related to poverty, homelessness, mental illness, addictions and developmental disabilities, with a commitment to a discrimination-free environment.
• Ability to work independently and as part of a team.
• Clean criminal record check, including vulnerable sector screening.
• Reliable transportation.
• Must be flexible in terms of hours worked.

Job Types: Full-time, Permanent

Salary: From $46,500.00 per year

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 12 hour shift
• 8 hour shift
• Holidays
• Night shift
• On call
• Weekends as needed

Education:

• Bachelor's Degree (preferred)

Experience:

• Supervising: 2 years (required)

Work Location: In person

Application deadline: 2024-04-12
Expected start date: 2024-05-01