Part-Time Customer Service Representative

Customer Service interactions, processing cash transactions, stocking shelves, keeping a clean store image, following all bylaws, procedures and cleaning protocols and any other duties directed by the Front Store Manager.

Must be available to work Monday to Friday and weekends.

KEY RESPONSIBILITIES:

CUSTOMER SERVICE

· Offer friendly, efficient, and courteous Customer Service during each customer transaction, ensuring superior Customer Service at all times

· Use proactive Customer Service skills to promptly assist customers to locate merchandise and answer customers’ inquiries accordingly

· Respond to internal and external telephone inquiries by adhering to Roulston’s telephone etiquette

· Maintain a neat and organized Customer Service and checkout area

· Accurately account for cash, coupons and credit receipts and lottery

· Answer inquiries regarding location of products, refunds, promotions etc.

· Present proper image to the public (appearance, uniform, name tag)

· Assist customers with photocopier and fax machines, as necessary

· Respond to any customer feedback with tact, professionalism, and efficiency; a satisfied customer is the main goal

· Upsell items during promotions, as required by the Upper Management team

· Complete any other duties asked of you by your Front Store Manager or designated supervisor

INVENTORY & MERCHANDISING

· Gather information on customers` reactions to products and advise the Front Store Manager

· Locate and ship merchandise for store-to-store transfers if required

· Put stock away in an organized manner to maintain over stock efficiency and operation

· Clean shelves, fixtures, counters, and windows, maintaining the best image for our customers

· Attend staff meetings as required

KEY COMPETENCIES

· Superior oral communication skills: ability to interact and build rapport with customers and business partners

· Excellent Customer Service and people skills; always modelling exceptional Customer Service

· Strong organizational skills: ability to work productively in a fast-paced environment

· Well organized; detail oriented and ability to record keep and verify documentation

· Excellent telephone manner

· Able to lift and move stock and unload trucks when needed

· Ability to be open to a flexible schedule

Job Types: Part-time, Permanent

Salary: $16.55 per hour

Expected hours: 20 – 34 per week

Benefits:

• Company pension
• Employee assistance program
• Store discount
• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• Holidays
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Overtime pay

Work Location: In person

Expected start date: 2024-04-22