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SalaryJOB POSTING - #018-24
POSITION TITLE: PC SUPPORT SPECIALIST
DEPARTMENT: INFORMATION TECHNOLOGY
LOCATION: OWEN SOUND
UNION: OPSEU - HPD
STATUS: PART-TIME
WAGE RATE: $34.89 - $40.17
CLOSING DATE: JANUARY 17, 2024
POSITION SUMMARY
Reporting to the Manager, IT Operations & Client Services, the PC Support Specialist is responsible for providing on site assistance and escalation of identified information systems issues. The PC Support Specialist is responsible for supporting sites within Brightshores Health System. This position coaches, facilitates and models effective problem solving and a team based approach to decision making and problem resolution.
QUALIFICATIONS
- 3 Year degree or diploma in Computer Science or equivalent experience
- COMPTIA A+ or Network+ Certification
- Minimum of 3 year experience in a multidisciplinary healthcare environment
- Minimum two years’ experience working with personal computers in a corporate network environment
- Solid understanding of policies and processes in site(s) being supported
- Proven self-starter with sound judgment and decision making ability with evidence of critical and logical thinking
- Demonstrated diplomacy and tact and ability to negotiate deliverables with user community and colleagues
- Advocate for change to an electronic environment
- Demonstrated understanding of health service integration
- Demonstrated customer service and responsiveness required
- Knowledge of health industry standards for Electronic Information security
- Proficient in MS windows, word and excel (to be tested)
- Ability to troubleshoot and probe to conduct accurate analysis of issues
- Knowledge of computer operations, system and network monitoring, hardware and software
- Comprehensive experience in set-up, configuration and support of networked PC’s
- Successful completion of a skills assessment prior to employment
- Ability to resolve advanced level technical issues through independent research and creative solutions
- Ability to prioritize, work both independently and as an effective team member and respond quickly and effectively in a busy environment
- Ability and willingness to continually upgrade skills
- Demonstrated ability to work under pressure, prioritize and deal with multiple conflicting demands
- Availability for overtime and flexibility of hours of work, some weekend work required
- Valid Ontario driver’s license and use of vehicle to travel to other sites
- Demonstrated ability to attend work on a regular basis
- Recent satisfactory performance and attendance record
- Adherence to Brightshores ‘CARE’ Behaviours (Collaboration, Accountability, Respect, Excellence) and ‘LEAD’ Competencies (Lead by example, Empower, Achieve results, Develop others) and a commitment to a safe workplace free of violence and harassment
- Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at Brightshores through patient safety knowledge, skills and attitudes
Thank you for your interest in employment at Brightshores Health System. We have many exciting opportunities available. Brightshores is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace that reflects the communities we serve. We encourage Indigenous people, racialized persons / persons of colour, persons with disabilities, LGBTQ2 to apply and self-identify. Please notify Human Resources of any accommodation needs you may have during the recruitment and selection process. Only those applicants selected for an interview will be contacted.
Job Types: Part-time, Permanent
Salary: $34.89-$40.17 per hour
Benefits:
- Dental care
- Extended health care
- Paid time off
Experience:
- IT support: 1 year (preferred)
Licence/Certification:
- CompTIA A+ (preferred)
Ability to Commute:
- Owen Sound, ON N4K 6M9 (required)
Ability to Relocate:
- Owen Sound, ON N4K 6M9: Relocate before starting work (required)
Work Location: In person
