Pool Service Technician - North

The Position Background:Our North Pool Service Technician is an integral part of our operation. He/she is aligned with who we are and where we are going as a company: Our Core Values of Communication, Learning, Engagement, Accountability and Respect are integral to the daily language, attitude, and behaviour of our North Pool Service Technician.

The North Service Technicians’ Role: This important position is focused on 4 key functions: Communication, Planning and Organization, Investigate and Troubleshoot, Supply Management and Reporting. In each function, the North Pool Service Technician ensures that a keen eye for attention to detail, efficient and effective work practices are deployed to ensure the workflow is managed to a professional and proactive standard. The Role of our Service Technician is also to support the Mission and Vision of the company and support the successful pursuit of overarching company goals.

The North Pool Service Technicians’ Responsibilities:

Communication

• Plan and estimate the materials and labour requirements for individual service calls.
• Appropriately communicate brand identity and corporate position.
• Conduct demonstrations for customers to show all parts of the pool and how to utilize them.
• Communicate openly and respectfully with all team members.
• Ensure communication is timely, including verbal, work orders, team chats, and phone calls.
• Liaise with the manager about health and safety practices at work.
• Always maintain health and safety best practices and share hazard information at work.

Planning and Organization

• Establish methods to meet work schedules and coordinate activities to ensure efficient repairs.
• Responsible for coming up with the scope and plan of action for the day and discussing with the team.

Investigate and Troubleshoot

• Ensure Pool and Pool Equipment (i.e. Heater system, pump system, cartridge filters) are functioning optimally.
• Repair and/or replace pump systems, cartridge filters and parts as directed by the Service Manager/Senior Service Technicians. Assemble and disassemble pool fixtures, and equipment as required/directed.
• Resolve work-related problems and recommend measures to improve productivity and finished installation quality.
• Travel to repair job site, ensuring that all required equipment and tools are available once at the work site.
• Maintain efficient workflow for Weekly maintenance on pools, spas, decking equipment and water. · Ensuring Betz Pools Standard for pool start up at the start of the season, and diligent winterization at the end of the season.· Verify pool chemical is balanced for optimal swimming and heater functionality.

Supply Management and Reporting

• Requisite supplies and materials, maintaining inventory as needed for efficient operations.
• Prepare work progress reports, ensuring transparency in project development.
• Conduct “How to” demonstrations for customers presenting a detailed overview of pool parts, and their utilization.
• Keep meticulous records of all services and products provided daily.

The Results We See from A Great North Pool Service Technician:

Communication

• Resources are allocated appropriately, facilitating efficient completion of tasks.
• Reinforced company's image and values, enhancing brand recognition and customer trust.
• Customers are empowered with knowledge, promoting satisfaction and confidence in their pool ownership.
• A positive work environment, encouraging collaboration and teamwork.
• Smooth operations and prevents misunderstandings or delays in tasks.
• Compliance with regulations promoting a safe working environment for all employees, and prevention of accidents and injuries.

Planning and Organization

• Timely completion of maintenance tasks, minimizing downtime for customers.
• All team members are aligned on priorities and tasks, enhancing productivity and workflow efficiency.

Investigate and Troubleshoot

• A well-maintained pool environment for customers to enjoy, enhancing customer satisfaction and reducing the likelihood of breakdowns.
• Pool equipment remains in good working condition, which prolongs the lifespan of the equipment and reduces the need for frequent replacements, saving costs for the company and customers.
• Smoother operations, higher-quality installations for higher customer satisfaction.
• Minimized delays and interruptions during repairs, allowing for timely completion of service calls.
• Well-maintained and serene swimming environments for customers which reduces the risk of equipment failures or malfunctions.
• Proper pool start-up at the beginning of the season and diligent winterization at the end ensuring the longevity of the pool and its equipment, minimizing potential damage and extending its lifespan.
• The proactive approach allows technicians to address issues promptly, minimizing downtime and preventing costly repairs or replacements.

Supply Management and Reporting

• Reduces wait times and disturbances during service calls, allowing for punctual completion of repairs and installations.
• Department manager and other team members stay informed about the status of ongoing projects, facilitating effective communication and decision-making.
• Quick reference for future maintenance or troubleshooting, enhancing efficiency and accuracy in service delivery.
• Optimized productivity and able to avoid disruptions during weekly service, improving the overall quality and reliability of service.

The Qualifications:

• 2 years of work experience in pool/spa repairs.
• Valid motor vehicle license (G Class) and clean drivers abstract.
• Technical knowledge of in-ground pool/spa repairs.
• General understanding of basic electrical standards
• Ability to problem solve quickly and prioritize daily tasks according to their importance.
• Customer service mentality to ensure a positive employee and customer experience.
• High school diploma or GED.

North Pool Service Technicians’ Required Skills

• Prioritization and Organizational skills
• Teamwork
• Written and Verbal Communication Skills
• Computer Literacy
• Adept multitasker
• Problem-solving and critical thinking skills
• Customer Focus
• Quality focused
• Time Management
• Development and Continuous Learning
• Decision Making and Judgement
• Providing Consultation
• Reasoning
• Stress Management

Hours of Work:

• Shift start at 7:00 am onwards (may require overtime).
• Monday to Friday.
• Seasonal – April to November

The North Service Technicians’Personal Traits:

• People-oriented
• Problem-solver
• Respectful
• Strong communicator
• Organized
• Enjoys challenges
• Ethics and Integrity
• Accountability and Dependability
• Attention to detail

Job Types: Full-time, Seasonal
Contract length: 8 months

Salary: $20.00-$23.00 per hour

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Store discount
• Vision care

Schedule:

• 10 hour shift
• 12 hour shift
• Monday to Friday
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• Pool Service: 3 years (preferred)

Licence/Certification:

• Class G Licence (preferred)

Ability to Commute:

• Bracebridge, ON (required)

Work Location: In person

Expected start date: 2024-03-11