Fiberglass Pool Field Service Repair Technician

If interested in this opportunity, please apply with a resume on our career site: lathampool.ca/careers - At this time we are not able to accept application through indeed.

Latham, the Pool Company is the largest manufacturer of fabricated pools in North America, Australia, and New Zealand, with over six decades of experience at the center of the backyard lifestyle. We are a public company (Nasdaq: SWIM) run on strong values and have a proven history of quality and customer satisfaction.

Primary Role: Perform Field repairs on Fiberglass swimming pools (installed and staged). Support the Warranty/Claims team in the evaluation/assessment of warranty/claims. Act as a customer liaison in the evaluation of product issues/concerns and field customer questions. Range of normal repair territory: Ontario & Quebec

Duties and Responsibilities:

• Support the Field Service Warranty team in the administration of customer warranty/claims, escalations, and legal suits.
• Assist Field Service team with pre job preparation (material gathering and planning)
• Assist Field Service team in the preparation of pools for repair (draining and bracing of pools, dewatering of pool shell, etc.).
• Assist Field Service team in completion of structural and cosmetic repairs.
• Assist with the documentation of field repairs ranging from project close to SDS material procedures.
• Assist in routine maintenance of tools and other equipment used in field repairs.
• Other duties as needed by Field Service leadership.

Qualifications/Skills:

• High School diploma preferred but not required
• 5-years fiberglass repair experience preferred but not required
• Good Customer service, interpersonal, multi-tasking, and organizational skills.
• Ability to resolve conflict diplomatically
• Basic understanding of pools, equipment, and water chemistry an asset preferred but not required
• Frequent travel required including overnight (up to 90%)

Essential Job Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical abilities – lifting, standing, bending, climbing, operation of equipment/machinery, number of pounds to lift/push/pull, etc. include length of time for physical activity when possible (i.e. stand for 4 hours)

Job Type: Full-time

Salary: From $27.00 per hour

Benefits:

• Casual dress
• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Vision care
• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday
• Overtime
• Weekends as needed

Supplemental pay types:

• Overtime pay

Application question(s):

• Do you have fiberglass boat or autobody experience?
• Do you have a valid driving license and a clean driving extract?

Willingness to travel:

• 75% (preferred)

Work Location: On the road

Expected start date: 2024-03-04