Assistant Customer Service Representative And Marketing

Customer Service Assistant

Duties:

- Provide exceptional Customer Service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Analyze customer needs and recommend appropriate products or services
- Upsell additional products or services to enhance customer satisfaction and increase sales
- Perform data entry and maintain accurate customer records
- Communicate effectively with customers to ensure their needs are met
- Handle and resolve customer complaints or issues with patience and empathy
- Follow company policies and procedures to ensure consistent service delivery

-Assist in managing social media accounts as well as other potential marketing channels

Requirements:

- Previous experience in Customer Service or a related field is preferred
- Excellent communication skills in English (both verbal and written)
- Strong phone etiquette and active listening skills
- Ability to analyze customer information and provide appropriate solutions
- Proficient in data entry and computer skills
- Ability to work in a fast-paced environment while maintaining attention to detail

If you are a motivated individual with excellent communication skills who enjoys helping others, we would love to hear from you. Apply today to join our team as a Customer Service Assistant

Shifts are 9am to 5pm Monday to Friday

Job Types: Full-time, Part-time, Permanent

Salary: $18.00-$30.00 per hour

Expected hours: 40 per week

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Ability to Commute:

• London, ON N6L 1A8 (required)

Work Location: In person

Expected start date: 2024-04-02