Portfolio Lead, Engagement Facilitation

About the role:

As part of our energetic and talented Customer Care team, you will oversee and facilitate engagement activities, the impact speaker program, Sponsored Campaign Representative (SCR) training, workplace campaign volunteer orientation, and the Day of Caring volunteer experiences at our Inkind Exchange. This role is responsible for building and maintaining relationships with various community and stakeholder groups to increase awareness and engagement to achieve our purpose of leaving no one behind. This position reports to the Director, Customer and Engagement Experiences.

• Responsible for the recruitment, training, and coordination of the Community Impact Speakers program and the oversight of the speaker booking process and temporary staff.
• Manages and facilitates all aspects for the delivery of engagement products year-round including but not limited to Poverty Simulations, The Brain Architecture Game, falling through the Cracks, Make the Month, The KAIROS Blanket Exercise, Natural Supports and new products as they are developed.
• Working collaboratively develops SCR training curriculum including planning sessions, developing agendas, and training material, scheduling and organizing staff and volunteer trainers, preparing session materials, and facilitating the sessions.
• Responsible for Campaign Volunteer Training including developing and facilitating all elements of campaign volunteer training (ECC, Ambassadors, Sharing Cafes). This involves agenda creation, content development, material development and facilitation of sessions, group presentations/meetings, online learning, etc.
• Conducts research and ongoing professional development related to social challenges in the Alberta Capital Region. Develops and maintains a deep understanding of community issues and our investment strategies to ensure no one is left behind and leverages this knowledge to enhance engagement experiences.
• Keeps apprised of adult training best practices and current facilitations methods.
• Facilitates United Way program volunteer activities for InKind Exchange engagement programs.

About you:

You are eager to apply your exceptional facilitation and relational building expertise to this role, and provide opportunities that capture the hearts and minds of our volunteers. You have a can-do attitude, are outcomes driven, and approach situations with empathy and collaboration. Thinking creatively, staying organized, and connecting with people is how you thrive. You are comfortable operating in a digital environment and are proficient with MS Office (we use Office 365 – MS Teams, SharePoint), and enjoy learning and using new technology.

You have a post-secondary diploma or degree in Adult Education and Facilitation, Social Sciences, Humanities, or related field plus a minimum of three (2) to five (4) years of related experience and a minimum of one (1) to two (2) years of supervisory experience. A combination of education and experience will be considered.

A valid driver’s license and vehicle are required as travel will be involved within Edmonton and surrounding area.

The successful candidate for this position will be someone who shares our passion for our mission of mobilizing collective action to create pathways out of poverty and wants to connect to a bigger purpose.

You align with and integrate our core values throughout all organizational and business practices, and you consistently act with personal, professional, and behavioural integrity.

You see yourself in our Values. We value and operate with a commitment to:

• Creating solutions.
• Continuous learning.
• Being courageous in our work.
• Capturing our customers’ hearts and minds.
• Being insights driven and utilizing real data.
• Applying a lens of equity and inclusion to all that we do.

The successful candidate for this position will be someone who shares our passion for our mission of mobilizing collective action to create pathways out of poverty, really wants to make a difference in our community, and connect to a bigger purpose.

Why work with us?

We are people who love what we do and are passionate about our work. We offer rewarding work, a positive workplace culture, and a total rewards package. Our work environment is a hybrid - with time spent both collaborating in the office as well as remotely.

United Way looks at the big picture in order to deliver a coordinated network of services and programs to address a range of needs for children and families who are struggling. By bringing together partners and strategies, we work to ensure that no one in our community is left behind.

At United Way of the Alberta Capital Region, we value the contributions our employees make in supporting and advancing our purpose and values and have a workplace culture where actions are aligned and focused on achieving our envisioned future. We believe that a balanced Total Rewards Program helps foster a culture and workplace experience where our colleagues will flourish to the benefit of those served through our United Way.

Fundamental to this is our commitment to pay equity and a living wage. As part of our Total Rewards Program, this position is also eligible for:

• Half-day Fridays (January – August)
• Flexible hours (Hybrid work environment)
• Professional Coaching
• LinkedIn Learning
• Extended Health & Dental
• Health Spending Account & Wellness Spending Account
• Employee & Family Assistance Program
• People Connect (virtual psychological support)
• RRSP matching
• 12 days of Personal Illness and Family Responsibility Leave
• 4 weeks’ vacation
• The salary range for this role is $56,800 - $78,100

• (Starting salary based on experience and budgetary considerations)

All Benefits are subject to applicable eligibility requirements.

United Way of the Alberta Capital Region is committed to creating an inclusive workplace that reflects our diverse community that we serve. We encourage candidates from diverse backgrounds and those who may need accommodation to apply to join our team. By incorporating a variety of experiences and perspectives, we create opportunities for innovative solutions and maximize the impact of our work.

We are proud to be recognized and certified as a Great Place to Work in Canada and to have once again made the 2022 list of Best Workplaces™ for Giving Back!

To learn more about United Way of the Alberta Capital Region, please visit myunitedway.ca