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Form of workThe salary range for this position is CAD $52.59 - $75.59 / hour
Why Fraser Health?
Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka'pamux Nations, and is home to six Métis Chartered Communities.
Our team of nearly 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.Learn more.
The Digital Patient and Provider Experience department has an ongoing permanent Portfolio Manager, Business Relationship Management (BRM) position available to support our Fraser Health acute sites with their technology needs.
As a key member of the business facing Technology Success team, you will nurture relationships creating a limitless supply of energy necessary to evolve culture, build partnerships, drive value, and satisfy purpose. The Digital Patient and Provider Experience (DPPE) BRM team's purpose it to facilitate culture advancement, driving it to one of trust, creativity, innovation, authenticity, and shared ownership across the clinical acute sites and DPPE. Within this portfolio you will proactively meet clinical technology users, understand their needs and sense and anticipate changes affecting strategy in the environmental landscape including organizational improvements, technological advancements, and evolving organization needs.
Come work with us!
Fraser Health is proudly recognized as a BC Top Employer. Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.
Effective October 26, 2021 all staff for all positions across health care in British Columbia are required to be fully vaccinated against COVID-19 (have received a full series of a World Health Organization "WHO" approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and there are no exceptions.
Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health's hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.
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Detailed Overview
Supporting the Vision, Values, Purpose and Commitments of Fraser Health:
The Portfolio Manager provides senior level advice and guidance to Fraser Health executives within an assigned portfolio of Informatics which may include the development and implementation of application architecture. Leads and is accountable for enterprise-wide business and clinical information systems projects; manages timelines and resources; develops project budgets provides leadership to team members and facilitates service design, transition and operations management strategies. Coordinates the work of and supervises assigned staff. Coordinates the procurement and management of external services and devises strategies to ensure long term and maximum utilization of information and technologies. Provides direct supervision to assigned staff.
Responsibilities
- Provides senior level advice and guidance by consulting to all disciplines and stakeholders within an assigned portfolio by keeping abreast of the initiatives and issues within the business areas assigned and conducts strategic planning in the development of business cases, and process re-engineering initiatives.
- Provides project leadership to a variety of large, complex projects including a number of diverse disciplines and/or affecting multiple stakeholders; develops and manages project timelines; facilitates change management strategies; defines tasks; identifies, sources and manages resources such as contractors, staff or dollars; identifies and mitigates project related risks; provides guidance and direction to team members.
- Ensures project closure by providing post-implementation evaluation; measuring key outcomes, assessing project related staff, ensuring customer satisfaction, obtaining project sign off, and documenting lessons learned. Ensures that projects and initiatives are aligned with the Fraser Health strategic plan.
- Manages assigned staff by selecting, supervising, and evaluating staff; assigns, evaluates and monitors work assignments; disciplines staff as necessary and initiates terminations; assesses and recommends staffing requirements; orients staff; authorize leaves of absences and approves overtime as necessary.
- Ensures the implementation of correct human resource standards and procedures by interpreting and administering the applicable collective agreements; investigates and responds to grievances of a confidential nature; represents management up to and including Step 3 of the grievance process; attends third party hearing with the representative of the Employer.
- Provides leadership to staff assigned to lead small to medium scale projects by providing guidance on project management duties, budget management, or technical issues; receives updates from assigned team leaders on project status.
- Provides input into project budget development and, once approved, manages the budget dollars by approving required contractors, purchasing software and hardware. Monitors and reports on budget variances if necessary and discusses with project sponsor as required.
- Liaises and communicates with project sponsors and stakeholders by monitoring and reporting on all phases of projects to ensure success and to increase overall quality of products implemented. Provides updates on project status and all aspects of the project as required.
- Manages assigned projects through the project management lifecycle using standard documentation methodologies such as project charters.
- Champions project management methodologies and best practices through mentoring, coaching, and communicating with team members, business units and staff. Leads, assigns and/or advises staff with regards to operational requests or issues from customer areas.
- Researches and analyzes market, technology, and industry trends and standards related to technologies for the purposes of collaboration in problem solving merging business needs. Provides recommendations on the use and evolution of applications and tools.
- Prepares, manages and evaluates the procurement of external services by participating and/or managing the RFI, RFQ, and or RFP process including creating and evaluating the RFP and funds for large enterprise-wide systems initiatives. Liaises with outside vendors, reviews bids and/or negotiates equipment and/or service contracts, and makes recommendations where necessary to the Manager. Monitors the level of support to ensure requirements and expectations of the contract(s) are met.
- Provides expert advice and consultation by performing or managing the research, analysis, and recommendations for proposed technology changes. Provides input into application development and into the use of new technology for inclusion in the technology architecture. Provides consultation and advice to senior management on application technology alternatives and solutions.
- Participates in assigned Fraser Health, Provincial, and Federal committees; chairs and/or leads discussion as required.
Qualifications
Education and Experience
Bachelor's degree in Health Information Science, Computer Science, Software Engineering or a related study or equivalent combination of education, training and experience. Seven (7) years of related experience in a large complex organization including at least three (3) years' experience as a Project Manager. Experience with health and corporate information systems.
Competencies
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.
Professional/Technical Capabilities:
- Ability to provide leadership to a variety of large project teams in an environment that constantly changes and that has fluctuating priorities.
- Advanced knowledge of information management, business processes, technologies and applications.
- Knowledge of all components of a technical architecture and health and corporate information systems.
- Ability to translate business needs into application architecture requirements.
- Ability to quickly comprehend the functions and capabilities of new technologies.
- Demonstrated knowledge of the project management process and the systems development life cycle.
- Ability to be organized, goal-oriented, proactive, solution-oriented, pragmatic and the ability to understand the long-term and short-term perspectives.
- Diplomatic negotiation skills and the ability to influence. Understanding of and the ability to manage the political climate of the organization.
- Ability to provide input into project budget development, manage assigned dollars and estimate financial impact of application architecture alternatives.
- Demonstrated decision making ability within complex and diverse issues.
- Physical ability to perform the duties of the position.
