Product Development Manager - 34683

Job Description

Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Air Canada's guiding brand principles - Flight Path - puts the customer at the centre of everything we do. A welcoming, thoughtfully designed, and loyalty-building customer experience, supported by glowing-hearted hospitality, is critical to executing on the company's customer-centric vision.

Reporting to the Manager, Product Development, The Product Development Manager is responsible for supporting a variety of initiatives part of a multiyear strategic product investment roadmap in addition to near term product enhancements. As a vital team member, you'll play a pivotal role in the building of business cases and the eventual implementation and rollout of large-scale investments, lounge partnerships, and airline partner benefits.

Key Functions

• Support the Manager, Product Development in the creation of business cases for new product investments, including market research, competitive analysis, financial modeling, and risk assessment.
• Collaborate with a variety of internal stakeholders, such as IT, Commercial Real Estate, Finance, Airport Development & Leasing, Legal, Analytics, Marketing and more to ensure the alignment and execution of the Product Development strategy and roadmap.
• Manage lounge partnership initiatives by project managing all facets of the relationship, such as contract negotiation, integration, launch, and post-launch support.
• Work closely with the airline partnerships team to collaborate on the implementation of airline partner travel benefits, including lounge access and priority services, for our customers and airline partners.
• Manage the handover and transition of projects between Product Development and product operations.
• Monitor and report on the performance and customer feedback of the product portfolio and identify opportunities for improvement and enhancement.
• Manage the creation of internal decks and presentations for the management of approvals and product briefs
• Assisting - in collaboration with other internal and external stakeholders - with the creation of marketing and communications in support of product launches including web and digital integrations.
• Collaborating as a team member in end-to-end project management for all product, amenity, and partner implementations.

Qualifications

• Bachelor's degree in business, marketing, or a related field.
  
• Minimum 3-5 years of experience in Product Development, project management, or a similar role in the travel industry preferred.
  
• Exposure to partnership development and/or management.
  
• Familiarity with lounge benefits and airline loyalty programs an asset.
  
• Strong storytelling and relationship management skills, with the ability to communicate effectively with internal and external stakeholders at all levels.
  
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions and recommendations.
  
• Highly organized and detail-oriented, with the ability to manage multiple projects and priorities in a fast-paced environment.
  
• Fluent in English, both written and spoken. French fluency an asset

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.