AddressClient Interaction
- Monitor weekly NPS survey results, vendor quality assurance inspec?ons and technician
site audits.
- Prepare weekly summary reports for review with market leaders and janitorial service
providers
- Conduct regular site audits, with third. party vendors for bottom performing stores and
monitor vendor PIP’s
- Coordinate and communicate periodic work schedules with market leaders and store
managers
- Act as single point of contact for CBRE technicians and operations managers
- Support all aspects of the Janitorial program and support Regional Operations Managers
& Technicians at a regional level.
- Conduct regular meetings with supplier partners and CBRE team members to identify
and review corrective action plans to address service level deficiencies
- Provide janitorial training and support to Regional Operations Managers and Technicians
to help identified current or potential issues
- Manage all janitorial WO’s and monthly KPI performance
- Coordinate the rollout of seasonal and enhanced cleaning programs and communicate
scheduling with store managers and market leaders
- Manage daily utilization of autonomous scrubbers (Avidbots) and work with supplier
partners to increase utilization
- Review vendor invoices uploaded in ServiceChannel for accuracy
- Audit vendor sign in sheets to ensure vendors are fully staffed
- Stay current on new equipment and technology to ensure vendors are using best in class
equipment and providing cost effective services
