Relief Customer Service Representative/Clerk

Section: Solid Waste Support Services
Division: Environmental Services
Department: Growth and Infrastructure
Initial Reporting Location: Frobisher

Job Status: Casual Part Time Position
Affiliation: Inside Unit
Hours of Work: Up to 48 hours bi-weekly
Shift Work Required: No
Range of Pay: Group 7 - $26.43 to $30.93 per hour

The start date will follow the selection process.

This position is not eligible to work remotely

Characteristic Duties: Under the general supervision of the Manager of Solid Waste Support Services.

1. Review Customer Service requests and/or complaints, initiate action with CGS staff and/or contractors, ensure follow-up.
2. Input information in the ACR or related Customer Service system, circulate information records and distribute to appropriate Section.
3. Receive, categorize and prioritize telephone calls such as business calls, service requests, complaints and messages.
4. Provide promotional and/or informational material/forms regarding solid waste services and programs.
5. Receive weigh tickets and tipping fee revenue from Landfill Security Supervisor. Ensure cash/cheques received balance with weigh tickets. Prepare deposit slip and submit for posting.
6. Prepare weekly billing advice for tipping fee charges to Accounts Receivable.
7. Enter monthly statistics and update manuals as required.
8. Gather, scan and organize agreements and documentation.
9. Perform typing, filing, and miscellaneous clerical duties for the Division.
10. Assist staff during periods of vacation, overload or absence.
11. Develop and maintain a thorough working knowledge of CGS’s Safety Manual and the applicable Provincial Legislation listed therein.
12. Perform other related duties as required.

Qualifications:

• Successful completion of Secondary School (Grade XII) Education.
• Over one (1) up to and including two and one-half (2½) years of related experience.
• Knowledge of solid waste systems and programs.
• Knowledge of applicable regulations and By-laws.
• Demonstrate keyboarding (a minimum of 50 words per minute) and word processing skills.
• Demonstrate ability related to microcomputer software and administrative systems in a Windows environment (e.g. file maintenance, Microsoft Word, Microsoft Excel, information input and retrieval, customer relationship management software, fleet management, Traffic Studio, Wasteworks, GIS software and other web-based application systems).
• Ability to demonstrate interpersonal skills dealing with the public, staff, outside agencies, and Councillors in a courteous and effective manner.
• Ability to demonstrate organizational skills and attention to detailed work.
• Ability to function within a team environment.
• Ability to handle large-volume functions.
• Excellent use of English; verbally and in writing.
• French verbal and written skills an asset.
• Satisfactory health, attendance and former employment history.
• Must be physically capable of operating a vehicle safely, possess a valid driver’s licence, have an acceptable driving record, and personal insurance coverage.

If you are viewing this job posting through a website other than the City of Greater Sudbury's, please visit www.greatersudbury.ca/jobs to apply online.

We must receive your resume before 11:59 p.m. on Thursday, February 22, 2024. For those providing a French language resume, please also include an English version.

• Follow the step by step application process.
• Ensure you attached a cover letter and resume. Acceptable file types are:
  • .doc
  • .docx
  • .txt
  • .pdf
  • .rtf
• Upon submission of your application, you will get a confirmation on the screen that your application has been successfully submitted. You will also receive an e-mail confirmation to the e-mail address on your profile.

All applicants are thanked for their interest in this position. Only those selected for an interview will be contacted. If contacted, and you require a disability related accommodation in order to participate in the recruitment process you must advise the Hiring Manager.

Live outside Canada or new to Canada?
The City of Greater Sudbury is dedicated to maintaining a fair, inclusive, and equitable work environment and our City welcomes qualified applicants from anywhere. To learn more about working in Canada, visit this webpage: Applicants Living Outside of Canada (greatersudbury.ca)

Contact Us:
For technical difficulties, issues, questions or accommodations with an application made online email myJOBS@greatersudbury.ca