Remote Services Technician

Position Summary:

When we have technical questions, you are the first person we seek. In a constantly changing environment our IT Technicians are our most reliable partners in helping us to manage the intricacies of our high-tech business. Not only managing the technical issues in the office but also in the field. Without our trusted IT Technicians, we’d be coming apart at the seams.

Duties & Responsibilities:

• Perform the setup and testing of Cameras, Computers equipment and routers

• Assemble computers

• Maintain current and accurate inventory of technology hardware, software and resources, etc

• Install, test and update computer equipment (computers, servers, peripherals, programs and software)

• Input and maintain IP addresses

• Install and configure Monitoring software StealthHUB &StealthEDGE

• Troubleshoot hardware, software and network operating system

• Troubleshoot all IT related issues to support field operations

• Provide feedback and/or issues related to Installation

• Set up computers following our standards and Checklist with no downtime in installation

• Maintain organized, secure workplace, ensuring appropriate password/security/encryption measures taken

• Create and Maintain Reference and Procedural Documentations

• Perform other duties as assigned

Qualifications:

• MCSE or post-secondary diploma/degree in Information Technology or related field

• 2+ years of directly related experience as an Administrator in a medium sized network of servers, desktop systems and communications devices using current technologies

Core Competencies:

• Computer hardware and software systems and programs

• Computer networks, network administration and network installation

• Computer troubleshooting

• Computer viruses and security (Security focused on understanding risks of Malicious software)

• E-mail and internet programs

• Ability to install and administer computer hardware, software and networks

• Analytical and problem-solving skills

• Computer skills including the ability to operate computerized accounting, spreadsheet, word-processing, graphics and website development programs at a highly proficient level

• IP Telephony or VoIP routing experience is an asset

• Excellent English oral and written communication and interpersonal skills are a must

Working Conditions:

• Warehouse/Office Setting

• On Site

• Flexibility in work schedule may be required depending upon client need

Stealth Monitoring does not unlawfully discriminate on the basis of race, color, creed, religion, gender (including pregnancy or related medical conditions), national origin, ancestry, age, physical or mental disability, marital status, sexual orientation, gender identity or gender expression, or any other consideration made unlawful by federal, state, provincial, or local laws.

Stealth Monitoring welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the recruitment and selection process.