information technology (IT) support technician

Work setting

• Help desk
• Financial technology
• Information technology (IT) infrastructure

Responsibilities

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
• Manage incidents

Experience and specialization

Computer and technology knowledge

• Information Technology Infrastructure Library (ITIL)
• Networking hardware
• Desktop applications
• MS Office
• MS Windows
• TCP/IP
• Wireless networks

Type of experience

• Call centre

Additional information

Security and safety

• Criminal record check

Transportation/travel information

• Own transportation

Work conditions and physical capabilities

• Repetitive tasks
• Attention to detail
• Combination of sitting, standing, walking
• Bending, crouching, kneeling

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Benefits

Financial benefits

• Bonus
• Night shift premium