Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
- Information technology
- Computer science
- Computer technology/computer systems technology
Experience
3 years to less than 5 years
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
Credentials
Certificates, licences, memberships, and courses
- CompTIA Security+ Certification
- Microsoft certified solutions associate (MCSA)
Experience and specialization
Computer and technology knowledge
- MS Active Directory
- MS Office
- MS Windows
- SharePoint
- Wireless networks
- Monitoring and tracking software
Additional information
Security and safety
- Criminal record check
Work conditions and physical capabilities
- Fast-paced environment
- Repetitive tasks
- Attention to detail
- Sitting
Personal suitability
- Accurate
- Client focus
- Excellent oral communication
- Time management
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Long term benefits
- Maternity and parental benefits
Other benefits
- Other benefits
- Wellness program