Computer Support Technician

About us

ISSERVICE Technology Ltd

Our goal is to be your one-stop for all your Information Technology (IT) needs. From the desktop and mobile phone level, right up to servers, systems, infrastructure, and budget planning. We can help you with every part of your IT infrastructure.

Company description

ISSERVICE Technology Ltd has been providing quality Information Technology services to businesses throughout the region since 2011.

We are currently looking to grow our technical team of on-site and remote support computer & network systems technicians.

We offer competitive compensation and are committed to growing our people with training and experience.

Job description

We are currently hiring for the Computer Systems Support Technician position.

This position's duties include (but are not limited to) assembly, servicing, repairing and installing technology for ISSERVICE Technology and its customers, both at our office location and at the customers’ site, as well as internal administration (documentation) and processing RMAs. You will primarily working on Tier 1 and Tier 2 setups and support for our customers, however you may be called upon to assist other technicians with other needs and projects where deemed necessary by management.

Qualifications:

• College Diploma or University degree in Computer Systems Technology
• Experience preferred
• Knowledge of TCP/IP and data protocols
• Submittal of time for all work performed throughout the day. All time must be accounted for.
• Knowledge of Microsoft o365 products and management
• Ability to prioritize and multitask
• Deadline and detail-oriented
• Strong troubleshooting and critical thinking skills
• Personable, good communication
• Works well in a team environment
• Willing to work flexible hours
• Participate and engage in company and assigned team meetings.
• Valid Ontario Driver's license and clean driving record
• On-Call ability

Job Types: Permanent, Full-time

Salary: $40,000.00-$55,000.00 per year

Benefits:

• Dental care
• Extended health care
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• DCS / DEC (preferred)

Language:

• English (preferred)

Licence/Certification:

• Ontario Driver's Licence (required)

Work Location: In person