Address
Form of work
SalaryOverview
Languages
English
Education
- College/CEGEP
- or equivalent experience
Experience
2 years to less than 3 years
Work setting
- Willing to relocate
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
- Provide customer service
Experience and specialization
Computer and technology knowledge
- Android
- iOS
- Mac OS
- MS Office
- MS Windows
Additional information
Work conditions and physical capabilities
- Attention to detail
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Team player
- Ability to multitask
Benefits
Health benefits
- Dental plan
- Health care plan
