Rentals Attendant

POSITION: Rental Services Attendant

STATUS OF POSITION: Seasonal

JOIN US FOR THE 2023/24 WINTER SEASON!

WHO WE ARE: At Horseshoe Resort, we are a team that loves to serve people, priding ourselves on the service that our colleagues deliver to our guests. Horseshoe Resort is always looking for talented individuals to join our growing team of hospitality professionals and recreation enthusiasts. If you are outgoing, friendly and love adventure and the outdoors, you may be the person we are looking for!

Position Summary

While representing the resort and providing a high standard of customer service, the rental attendant will be answering customer inquiries about the recreation department's products and services. Processing and scanning the customer's rental forms and assisting in sizing equipment to customer’s needs. This is a part time to full time seasonal job starting mid November and the attendant will be required to work on weekdays, evenings, weekends, and holidays.

Schedule: We have daytime, evening and weekend shifts available!

Duties and Responsibilities:

• Assist with the provisions of rental equipment that is appropriate and safe for every skier/snowboarder.
• Maintain and control inventory of equipment.
• Set up and ensure efficient operation of ski and snowboard areas.
• Ensure rental and tuning areas are well maintained with emphasis on cleanliness and safety.
• Answer customer inquiries about products and services the department offers including; waxing, sizing, snow conditions and any other general inquiries.
• Scan and process rentals forms and returns using the resorts POS system.
• Assist customers in proper sizing and appropriate rental equipment.
• Work promptly and courteously at all times.
• Working in a team setting to provide positive and friendly customer service to all guests.
• Being flexible with departments scheduling.
• Being punctual and professional with all duties.

Qualifications:

• Customer services skills/experience.
• Previous experience with fitting and tuning skis/snowboards is an asset
• A passion for skiing and snowboarding an asset
• POS experience is an asset.
• Understanding of alpine equipment is preferred
• Proven success in a team environment.

The Perks for All Team Members

• Gain experience in a fun environment
• Free resort pass access: alpine lift pass, snow tubing, Nordic trail pass, pool, gym and more!
• Hotel, retail and restaurant discounts
• Meet new people and work within a great team

Job Type: Seasonal

Salary: From $16.55 per hour

Benefits:

• Store discount

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• Day shift

Work Location: In person