Sales And Events Manager

The Sales and Events Manager is a highly organized multi-tasker who is goal-oriented, with the ability to work with a variety of teams. As a lead member of the Sales and Events Team, the Sales and Events Manager is responsible for the selling, reserving, organization and execution of meetings/functions, conventions, retreats and guest room blocks. Continually ensuring that we treat ‘customers’ as guests in our own homes, demonstrating a “Guest First” focused attitude in a fast past environment. Our goal is to exceed any expectations our guests have.

Strong writing and verbal communication skills are a key asset to the position and allow the candidate to present themselves and our hotel in a professional manner. The Sales and Events Manager will be responsible for selling, upselling and detailing all of the resorts meeting space, food and beverage requirements and community events.

Responsibilities:

Consult with customers to determine objectives and requirements for events such as meetings, conferences, conventions, and special events.

• Oversee the daily operations of the Sales and catering departments
• Responsible for overseeing the retention and acquisition of accounts by growing existing accounts and generating new business toa level that meets or exceeds sales forecasts
• Executes all aspects of the Sales and marketing plans to surpass revenue goals. This includes outside sales calls and cold calls while maintaining relationships with current accounts.
• Builds and maintains relationships with key clients. Creates and solicits new business through innovative means.
• Answer inquiries pertaining to resort policies and services.
• Responsible for positively representing and promoting the property.
• Ensures systems and procedures are in place and followed for guest safety and security
• Participates in all phases of client and/or internal meetings pertaining to catering and banquet functions and coordinates related activities on a daily basis, including assisting clients and/or event planners with their specific requirements and menu selections, as per available services and facilities.
• Responsible for revenue forecasting and implementing strategies to achieve departmental goals and financial profitability.
• Develops business plans as needed.
• Assist in advertising and marketing campaigns for the hotel.
• Effectively manage customer budgets to maximize revenue; knowledge of labor costs, banquet space, and food costs.
• Prepare proposals, sales contracts, and Banquet Event Orders
• Effectively manage and update activities and bookings
• On occasions provide a Manager on Duty presence
• Attend weekly meetings.
• Inspect event facilities to ensure that they conform to customer requirements.
• Review event bills for accuracy, and approve the payment. Follow up with any outstanding accounts.
• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
• Adheres to all standards, policies, and procedures.
• Conduct post-event evaluations to determine how future events could be improved.
• Organize, participate and lead in trade shows, client service events, and site tours.
• Knowledge of all services, hours of operation, and facilities of the hotel, as well as the local area to effectively assist guests.
• Participates in property and corporate events as assigned.
• Administrative duties; presentations, reports, and correspondence.
• Identify and resolve all guest concerns/complaints to their satisfaction.
• Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.
• Ensure the staff understand expectations and parameters for event activities. Meeting room set up requirements, Audio/Video needs and all special client requests.
• Works and co-ordinates with Event Coordinator, Chef, General Manager and owner for Banquet Event Orders
• Utilizes the hotels Property Management System to the fullest to maximize hotel revenues.
• Maximizes leads and follows up with setting site visits and appointments.
• Able to work a variety of shifts including days, evenings, weekends, and statutory holidays. Work may require outside touring, occasional overnight travel, weekend and/or evening work
• Understand and comply with all health and safety rules, regulations, and laws. Report unsafe acts or hazardous conditions to a supervisor.
• Any other duties as requested by Manager on Duty

Education, Experience, & Skills:

• Post-secondary education or hospitality certificate is an asset.
• Knowledge of hotel Banquet operations/experience is an asset.
• Practical experience working with a team that interacts with several divisions or department teams.
• Demonstrated ability to interact and influence coworkers.
• Excellent communication skills (written, verbal, listening).
• Computer skills and knowledge of various programs.

Christie's Mill Inn and Spa welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process

Job Types: Full-time, Permanent

Salary: $20.00-$24.00 per hour

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Weekends as needed

Ability to Relocate:

• Port Severn, ON L0K 1S0: Relocate before starting work (required)

Work Location: In person